Summary
Overview
Work History
Education
Skills
Personal interests include volunteering in the community and horseback riding.
Timeline
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Marie Saunders

Auburn,CA

Summary

Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

27
27
years of professional experience

Work History

Customer Service Manager

First Foundation Bank
08.2021 - 10.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Complete responsibility for branch Operations, sales, team building, audits and security.

VP & Regional Manager

Umpqua Bank
03.2011 - 10.2013
  • Established and maintained operational standards for 22 branch locations.
  • Responsible for audit preparedness, training, loss prevention, cash handling and loan referrals and production.

Branch Manager

Umpqua Bank
07.2006 - 03.2011
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Responsibilities included, Business Development, loan production, all Operations functions, including but not limited to: training, hiring, loss prevention, reviews and coaching.

VP & Branch Manager

US Bank National Association
05.2002 - 07.2006
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Represented bank at community events to establish strong ties and promote business.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Responsible for meeting deposit growth goals, loan production, partner referrals, hiring, training and coaching as well as the overall integrity of the bank.

AVP & Assistant Manager

Cal Fed Bank
08.1995 - 03.2002
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted the manager with all branch goals including partner referrals and overall integrity of the branch.

Education

Bachelor of Arts - Business Administration

University of California - San Diego
La Jolla, CA

Associate of Arts - Business Administration & Criminal Justice

Palomar College
San Marcos, CA

High School Diploma -

Vista High School
Vista, CA

Skills

  • Client Relations and Retention
  • Cash Handling
  • Sales Strategies
  • Customer Service
  • Conflict Resolution Techniques
  • Customer Relationship Management
  • Employee Scheduling
  • Exceptional Interpersonal Communication
  • Leadership

Personal interests include volunteering in the community and horseback riding.

I enjoy volunteering in my community and realize that it benefits me both personally and professionally.  Examples would include CASA volunteer, Horses for Healing, a therapeutic riding center and also with the Placer County Sheriffs Council.

Timeline

Customer Service Manager

First Foundation Bank
08.2021 - 10.2022

VP & Regional Manager

Umpqua Bank
03.2011 - 10.2013

Branch Manager

Umpqua Bank
07.2006 - 03.2011

VP & Branch Manager

US Bank National Association
05.2002 - 07.2006

AVP & Assistant Manager

Cal Fed Bank
08.1995 - 03.2002

Bachelor of Arts - Business Administration

University of California - San Diego

Associate of Arts - Business Administration & Criminal Justice

Palomar College

High School Diploma -

Vista High School

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Marie Saunders