Marie Scott
North Salt Lake,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Dispatcher/operator
Intermountain Healthcare
03.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Patient Service Representative
Intermountain Healthcare
09.2012 - 03.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Revenue Cycle to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Filed and maintained patient records in accordance with HIPAA regulations.
Health Unit Coordinator
Intermountain Healthcare
03.2005 - 09.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Education
High School Diploma -
Granger High School
West Valley City, UT06.1990
Skills
- Answering phones
- Prioritizing calls
- Calling emergency codes overhead
- Effective Communications
- Creative Thinking
- Call Center Software
- Customer Relations
- Opening tickets
- Decision-Making
- Critical Thinking
- Team working as well as work alone abilites
Timeline
Dispatcher/operator
Intermountain Healthcare
03.2020 - Current
Patient Service Representative
Intermountain Healthcare
09.2012 - 03.2020
Health Unit Coordinator
Intermountain Healthcare
03.2005 - 09.2012
High School Diploma -
Granger High School