MARIE SCOTT
Shawnee,KS
Summary
Dynamic professional with extensive experience in customer service and front desk operations at Audi Car Dealership. Proven ability to enhance client satisfaction through effective appointment scheduling and organization skills. Recognized for training staff and implementing process improvements that streamlined operations, fostering a positive and efficient work environment.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Receptionist
Audi Car Dealership
10.2019 - 10.2025
- Managed front desk operations, ensuring seamless visitor greeting and service coordination.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled multi-line phone system, routing calls efficiently to appropriate departments.
- Scheduled appointments for sales and service departments, optimizing daily workflow.
- Developed customer service protocols, enhancing client satisfaction and engagement.
- Maintained inventory of office supplies, ensuring availability and timely reordering.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Paraeducator, Special Education
Lee's Summit R-7 School District
09.2001 - 05.2023
- Supported individualized education plans by implementing tailored strategies for diverse learning needs.
- Collaborated with teachers to enhance classroom environments and promote inclusive practices.
- Assisted in behavioral management, fostering positive interactions among students with special needs.
- Developed and maintained effective communication with parents regarding student progress and challenges.
- Trained new paraeducators on best practices for supporting students with disabilities in academic settings.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
- Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
Teller Supervisor
Premier Bank/Country Hill Bank
03.1990 - 10.1995
- Supervised daily operations of teller staff, ensuring adherence to policies and procedures.
- Trained and mentored new tellers, enhancing customer service skills and operational efficiency.
- Implemented process improvements that streamlined transaction handling and reduced wait times.
- Resolved complex customer inquiries, fostering positive relationships and increasing satisfaction levels.
- Monitored cash flow and balanced daily transactions to maintain accuracy in financial reporting.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Education
High School Diploma -
Olathe South High School
Olathe, KS05-1984
Skills
- Organization skills
- Positive and professional
- Time management
- Customer service
- Front desk operations
- Data entry
- Customer and client relations
- Appointment scheduling
- Mail handling
- File management
- Supply ordering
- Multi-line telephone operation
Certification
Awarded Excellence in Hospitality Certification
Timeline
Receptionist
Audi Car Dealership
10.2019 - 10.2025
Paraeducator, Special Education
Lee's Summit R-7 School District
09.2001 - 05.2023
Teller Supervisor
Premier Bank/Country Hill Bank
03.1990 - 10.1995
High School Diploma -
Olathe South High School
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