Marie SEDIVY
Cupertino,CA
Summary
Tenacious and proactive Management professional with 15+ years' experience of providing team leadership & mentorship, supervising daily operations, and conducting staff hiring. Adept at delivering high quality customer service, coordinating events, and developing strategic plans.
Overview
18
18
years of professional experience
Work History
Steam Science Instructor
Shoreline Lake Summer Camp
05.2024 - 08.2024
Steam Science Instructor
Shoreline Lake Summer Camp
06.2023 - 08.2023
- Utilized various instructional techniques such as hands-on experiments, demonstrations, and multimedia presentations to enhance student engagement in scientific concepts.
- Cultivated a positive work culture that encouraged teamwork, creativity, and innovation among students and staff.
- Collaborated with colleagues to develop interdisciplinary lesson plans, enhancing the overall educational experience.
Customer Service Agent
Goodyear Fleet HQ
10.2021 - 09.2022
- Provided primary customer assistance to Truck companies when truck would breakdown anywhere in US or Canada.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Day Camp Director
Shoreline Lake Summer Camp
07.2021 - 09.2021
- Handled administrative and business management needs for busy day camp.
- Supervised campers and team safety issuing clear directives for ideal behaviors and required monitoring strategies.
- Maintained fun, learning-focused atmosphere of 125 campers and 40 staff by smoothly handling conflicts and communicating to appropriate individuals.
Co-Owner Car & Truck Rental Franchise
Avis Budget Group Inc.
Bentonville, Arkansas
11.2006 - 03.2021
- Owned and Managed entire operation.
- Increased Sales 375% a year in first 2yrs - $40,000 to 1.5 million.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Awards received: Highest % of repeat customers; #1 in Counter Sales; Highest % of increased Sales.
Education
Bachelor of Arts - Recreation/Sociology
University of Minnesota
Minneapolis, MNSkills
- Business planning
- Staff management
- Self driven
- Team player
- Problem resolution
- Office and staff streamlining
- Outstanding communication skills
- Customer service
- Strong computer skills
Additional Experience
Manager of Hickey Pool /City of Russellville, AR
Substitute Teacher / Russellville School District, AR
Vacation Consultant / Cragun's Legacy Golf Resort, MN
Garden Golf Pro Shop / Grandview Lodge, MN
Resort Manager / Causeway on Gull, MN
Outdoor Ed / Recreation Specialist / Camp Confidence, MN
Program and Aquatic Dir / Brainerd Family YMCA, MN
Quote
"A Smile is the Shortest Distance Between Two People."
Unknown
Timeline
Steam Science Instructor
Shoreline Lake Summer Camp
05.2024 - 08.2024
Steam Science Instructor
Shoreline Lake Summer Camp
06.2023 - 08.2023
Customer Service Agent
Goodyear Fleet HQ
10.2021 - 09.2022
Day Camp Director
Shoreline Lake Summer Camp
07.2021 - 09.2021
Co-Owner Car & Truck Rental Franchise
Avis Budget Group Inc.
11.2006 - 03.2021
Bachelor of Arts - Recreation/Sociology
University of Minnesota
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