Marie Sereyko

•Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
• Cultivated cooperation through regular meetings designed to foster inter-team camaraderie.
• Managed several individual projects simultaneously for campaign development.
• Handled day-to-day accounting processes to drive financial accuracy.
•Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Input financial data and produced reports using Andar.
•Generated invoices upon receipt of billing information and tracked collection progress.

• Handled agent inquiries about new and existing policies, courteously and professionally.
• Answered constant flow of agent calls with minimal wait times.
• Actively listened to agents, handled concerns quickly and escalated major issues to supervisor.
• Coordinated new business submissions.
• Coordinated with agent services, claims, and licensing.
• Prepared and reported daily business numbers.

• Achieved Rookie of the year in 2018 and Developing Agent of the year in 2019.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Cross-sold insurance products to existing clients to reach sales targets.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Trained staff during demonstrations, meetings, conferences, and workshops.

• Prepared and processed legal documents.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.

• Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
• Worked with teachers to evaluate policies and enact improvements.
• Composed school-to-home communications such as back-to-school packets, newsletters, fliers and reminders.
• Maintained bookkeeping records for school funds, maintained ledger for various school accounts and received and deposited monies.
• Maintained record-keeping system and files on staff absences, student attendance and accidents.
• Organized educational resources and used planned approach to execute projects successfully and on-time.
• Met with parents or guardians to discuss student performance.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Developed effective training plans based on department needs and objectives.
• Remained calm and poised in stressful situations, diffusing angry visitors, inmates and officer issues.
• Gathered inmate and officer information and promptly input data into computer system.