Marie Sheena Hamis
Artesia,USA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Versatile Business owner with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in any Sales, Marketing, Customer Service, Administration Executive and Managing.
Overview
10
10
years of professional experience
Work History
Kitchen Lead
Ziggle Korean Bbq
04.2023 - Current
- Assist the Management Team with menu changes and adjustments based on seasonal availability;
- Order supplies, food and ingredients based on need from various distributors;
- Ensure catering events and deliveries are implemented successfully;
- Maintain inventory levels and conduct full weekly inventory;
- Hire and train kitchen staff in specific stations, and cross-train as necessary;
- Schedule and oversee necessary maintenance and repairs on kitchen appliances;
- Complete Food Safety Certification;
- Oversee production to minimize waste;
- Partner the kitchen team to ensure smooth operations in the central kitchen facility;
- Team Leadership;
- Maintain Inventory and Manage Costs;
- Kitchen Production;
- Kitchen Facilities;
- Proactively execute equipment maintenance and identify needs for repairs;
- Inventory & Cost Management
Private Duty Caregiver
Family-Owned Business
04.2023 - 04.2024
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for client''s needs and preferences during healthcare team meetings or family discussions to ensure their voices were heard and respected.
- Enhanced the well-being of patients through effective communication, active listening, and empathy.
- Improved client''s quality of life by providing compassionate and personalized care in their homes.
- Managed emergencies effectively by responding calmly under pressure while adhering to established protocols until professional help arrived.
- Educated clients on proper nutrition management strategies tailored to their individual needs for optimal health outcomes.
- Supported cognitive function through stimulating mental exercises, conversation, reading, puzzles, or games tailored to each client''s interests.
- Maintained a clean, organized, and hazard-free environment to ensure client safety at home.
- Prepared nutritious meals according to dietary restrictions or preferences while encouraging balanced diets for improved overall health.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Continually updated caregiving skills and knowledge through professional development opportunities to provide high-quality care services for all clients.
- Assisted clients with daily living activities such as grooming, bathing, dressing, and feeding for increased comfort and independence.
Assistant Manager
Bobbabeast
01.2023 - 04.2023
- Plan, develop and implement tea shop operational policies and procedures
- Oversee and manage the hiring, training and retention of tea shop employees
- Monitor employee performance and conduct periodic performance reviews
- Develop staff work schedules to ensure quality services while ensuring labour costs remain reasonable
- Manage the tea shop's operational budget and keep relevant financial records
- Control supplies inventory and monitor revenue to ensure maximum profitability
- Address customer inquiries, resolve complaints, and ensure all customers are satisfied with the customer service and beverage quality
- Ensure that the tea shop complies with all necessary hygiene, health and safety, and licensing requirements and guidelines
- Negotiate prices, arrangements, and deliveries with vendors for supplies
- Promote and market the shop, while consistently assessing profitability and identifying areas for improvement
Building Supervisor
Stellar Facility Management
10.2022 - 12.2022
- Inspecting the building frequently for signs of damage or wear and ensuring that all common property area are presented in first-class condition
- Supervising ground staff, monitor building maintenance budgets, arranging for building improvements
- Assisting with emergency response and evacuations, maintaining records of tenants
- Ensuring that all Owners Corporation's asset & equipment are maintained as necessary and to arrange for maintenance/repairs when required
- Ensuring that security to the facility is not compromised and all 3rd party contractors are inducted prior to allowing access to site and to ensure that the Owners Corporation is not exposed to unnecessary risks
- Ensuring that all query, feedback, or concern from residents are responded to within a reasonable time-frame
- Ensuring that Owners Corporation Rules and other in-house bylaws are enforced within reason and all administrative documentations and registers are updated at all times
- Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard
- Supervised facility crew and general maintenance schedules
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Office Coordinator
Yes Hospitality Group Pty Ltd
04.2022 - 12.2022
- Liaise with Front desk department, providing the rooms on time before check-in
- Compare and double check the Housekeeping Report against the Room Allocation Book
- Allocate rooms for Room Attendants, Housemen & Supervisor and Prepare their individual worksheet
- Communicate with Houseman and Room Attendant and provide update on Arrivals and Check Out Room, allocate it as first priority
- In addition, further check any urgent request from Hotel Reception and allocate it to staff
- Communicate with the Supervisor regarding the readiness of the room and update it in the System
- Prepare room allocations based on the Housekeeping Forecast for the next 2 days and order the linen for the next coming day
- Prepare the room allocation for Room Attendant's work on the next day based on the Room Allocation Book
- Update the Maintenance Report based on the submitted report of the Supervisor
- Submit the Maintenance Report to the Hotel Maintenance Personnel immediately as we received it
- A maintenance summary report has to be submitted to the Hotel Maintenance Department at the end of the day
- Segregate all the Keys & Swipes accordingly
- Update the Daily Productivity Report, Wages Report and Invoice
- Interacted with customers by phone, email or in-person to provide information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Maintained office supplies inventory by checking stock and ordering new supplies
- Efficiently supervised filing, sorting and handling incoming and outgoing mail
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
- Managed office activities by maintaining communication between clients, tracking records and filing all documents
- Delivered clerical support by handling range of routine and special requirements
- Oversaw technical, operational, clerical and customer service support activities
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Trained new employees on administrative procedures, company policies and performance standards
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints
- Created and implemented secure filing systems for sensitive employee and client documents
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations
- Assisted with project planning by estimating labor, materials and schedule demands
- Evaluated employee records and productivity to complete employee evaluations
Managing Director
O2 Aircon Solutions
08.2021 - Current
- Company Overview: Own Business
- To direct and control the company's operations and to give strategic guidance and direction to the board to ensure that the company achieves its mission and objectives - Assessing, managing, and resolving problematic developments and situations
- Building and enhancing the company's public profile and doing all digital marketing social media platform, marketing and look for prospected clients
- Leads the team to meet and exceed goals and objectives
- Supervising, guiding, and delegating all our technicians in their duties
- Executes the company strategy and develops & initiates revenue growth strategies
- Own Business
Sales Admin Executive
O2 Aircon Engineering Ptd
08.2020 - 07.2021
- Prepare an Analyses Monthly and Annual Sales Reports, Coordinate the promotion and sale of products to potential Customers
- Maintain Customer sales records and data
- Report directly to the CEO/ Managing Director and do all ad-hoc administrative work
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managed accounts to retain existing relationships and grow share of business
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Organized promotional events and interacted with community to increase sales volume
- Using Canva, Adobe, Google As, Facebook Ads, liaise with other Service Application like Service Hero and Urban Clap
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Achieved established KPI for company and individual performance through teamwork and focus on customers
Branch Manager
Restaurant Operation
01.2020 - 07.2020
- Prepare, cook, and present food items quickly and efficiently - Help chef do the mis-en-place - All around, multi-tasking helping making drinks, serving orders
- Take orders from head chef about regular order preparation and daily specials
- Place prepared dishes and platters on trays to make them ready for serving
- Cashier - Doing opening and closing for inventory
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Gathered and reviewed customer feedback to improve operations
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
Customer Service Executive
Pico Guards Pte Ltd Singapore
04.2017 - 12.2019
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Arranged for transportation to and from airport, train station and events for visitors
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Receptionist / Service Crew
Blisshouse Restaurant
12.2016 - 04.2017
- All around, multi-tasking in helping in the kitchen and in floor serving
- Assisting the chef doing mis-en place, making sauce
- Greets, engages and assists customers and guests in a vibrant, courteous, and professional manner
- Cashiering Duties
- Provide excellent customer service
- Take order from the customers and food serving to the customers
- Cleaning the tables and chairs after used
- Conversing to customer with smile and confidence
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
Front Office/On-the-Job Trainer
Crown Regency Hotel
06.2016 - 11.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service
- Collaborated with team members to handle guest requirements from check-in through check-out
- Kept accounts in balance and ran daily reports to verify totals
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
Kitchen Helper/On-the-Job Trainer
Raphael's Cafe Sports Bar
11.2014 - 03.2015
- Cleaned and organized kitchen stations to promote team efficiency
- Paid close attention to instructions from supervisor to complete tasks on time
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Operated standard kitchen equipment with focus on safety and sanitation
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats
- Prepared dishes for catering events or during high-volume shifts
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items
- Gently moved glassware, crystal and other delicate items to prevent breakage
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Education
Master of Science - Hospitality Management
Academia Institute
Melbourne, VIC04.2024
No Degree - Facilities Planning And Management
Alison Online Courses
Melbourne, VIC10.2022
Bachelor of Science - Hospitality Management
University of San Jose-Recoletos
10.2016
Skills
- Excellent written and verbal communication skills
- MS word office / advanced tech computer skills
- Able to respond calmly or tranquility to customer concerns and questions
- Profound ability to remain flexible to all personality types
- Ability to perform extremely well with co-workers
- Flexible willing to try new things am interested in improving efficiency on assigned task
- Team player
- Patient
- Warm
- Friendly
- Highly motivated
- Outgoing
- Trustworthy
- Reliable
- Solid work ethic
- Time management
- Ability to stand for extensive period of time
- Digital Marketing
- Google Analytics
- Upselling
- Marketing
- Social Media Management
- Branding
- Team Management
- Email Marketing
- WordPress
- Sales Management
Languages
English
Timeline
Private Duty Caregiver
Family-Owned Business
04.2023 - 04.2024
Kitchen Lead
Ziggle Korean Bbq
04.2023 - Current
Assistant Manager
Bobbabeast
01.2023 - 04.2023
Building Supervisor
Stellar Facility Management
10.2022 - 12.2022
Office Coordinator
Yes Hospitality Group Pty Ltd
04.2022 - 12.2022
Managing Director
O2 Aircon Solutions
08.2021 - Current
Sales Admin Executive
O2 Aircon Engineering Ptd
08.2020 - 07.2021
Branch Manager
Restaurant Operation
01.2020 - 07.2020
Customer Service Executive
Pico Guards Pte Ltd Singapore
04.2017 - 12.2019
Receptionist / Service Crew
Blisshouse Restaurant
12.2016 - 04.2017
Front Office/On-the-Job Trainer
Crown Regency Hotel
06.2016 - 11.2016
Kitchen Helper/On-the-Job Trainer
Raphael's Cafe Sports Bar
11.2014 - 03.2015
No Degree - Facilities Planning And Management
Alison Online Courses
Bachelor of Science - Hospitality Management
University of San Jose-Recoletos
Master of Science - Hospitality Management
Academia Institute
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