Marie-Shelina Rendle
Burleson,TX
Summary
Detail-oriented and highly organized professional with a strong background in coordinating, administrative assistance, and call center operations, eager to transition into a Patient Account Representative II role within a hospital setting. I am dedicated to optimizing patient accounts management, enhancing revenue cycles, and providing excellent customer service while leveraging my transferable skills and willingness to learn.
A versatile and proactive individual with extensive experience in coordinating tasks, providing administrative support, and excelling in call center environments. Adept at managing multiple responsibilities and adapting to new challenges. Ready to apply my strong work ethic, communication skills, and a commitment to excellence in a Patient Account Representative II role.
Overview
13
13
years of professional experience
Work History
Coordinator
Loma Linda University
01.2020 - 01.2022
- Work with various departments within LLU, San Bernardino and Riverside counties to further expand educational and career opportunities for minorities in the health sciences
- Coordinated and scheduled interviews and other recruitment activities
- Assisted with the preparation of job offers and onboarding paperwork
- Maintained employee records, ensuring data accuracy and compliance with HR regulations
- Responded to employee inquiries and provided support on HR-related matters
- Assisted in the development and maintenance of HR policies and procedures
- Aided in preparing reports and documentation for HR managers and management
- Organize in person and online recruitment events for new applicants
- Manage community outreach events of more than 300 people
- Prepare financial statements and approve program expenditures
- Design marketing materials from point of concept to distribution.
Sr. Administrative Assistant
Loma Linda University
01.2020 - 01.2022
- Acted as liaison between the VP and other departments, ensuring efficient communication and project management
- Assisted in the preparation and maintenance of budgets, financial reports, and expense tracking for Operations Review Committee and Department Head meetings
- Prepare and distribute annual surveys to all Shared Services departments
- Formulate service level agreement contracts with USS departments
- Plan and organize quarterly leadership development series for Executive leadership
- Prepare and review annual action plan reports for Shared Services
- Manage Policy and Procedure documents specific to Shared Services and LLUH entities.
Facilitator
Gorman Learning Center
01.2019 - 01.2020
- Prepare appropriate instructional materials to facilitate learning aligned with State standards
- Develop curriculum, instruction, and assessment processes
- Plan and teach individualized lessons for learning center instruction
- Apply effective teaching strategies including differentiated instruction to ensure pupil learning
- Effectively work with and relate to students and parents with independent education needs
- Evaluate student work using multiple factors including completion date, effort, etc
- Establish and maintain cooperative relationships with students, parents and school personnel.
Administrative Assistant
Loma Linda University
01.2011 - 01.2015
- Provide support to multiple departments, including document management, data entry, and scheduling
- Assists students with course registration, financial aid clearance and graduation paperwork
- Compile and design materials for CCNE and COA accreditation visits
- Assemble student data to submit yearly University grant proposals
- Develop, track and maintain student databases for financial aid purposes
- Develop and distribute marketing materials to promote graduate nursing school programs
- Prepare clinical site contracts and student clinical rotation schedules
- Organize internal special events e.g., Graduations, banquet dinners and fundraisers
- Orchestrate and maintain department meetings and event calendars
- Compose minutes for CRNA, DNP, MS & PhD Council.
Call Center Operator
Loma Linda University
01.2009 - 01.2010
- Handled a high volume of inbound and outbound calls, assisting customers with inquiries, troubleshooting issues, and delivering exceptional service
- Accurately documented customer interactions and managed call records using call center software
- Collaborated with team members to achieve customer service goals while adhering to company policies and procedures
- Adapted to new services quickly, ensuring up-to-date knowledge for effective customer support.
Education
Bachelor of Arts - Business Administration
California Baptist University
Riverside, CA12.2010
Associate of Arts -
Riverside Community College
Riverside, CA12.2005
High School Diploma -
Rancho Verde High School
Moreno Valley12.2003
Skills
- Coordination and Organization
- Customer Service
- Call Center Operations
- Data Entry
- Time Management
- Communication Skills
- HIPAA Compliance
- Microsoft Office Suite
References
Tiny Loftis, Loma Linda University, (909) 205-1555, Assistant to the Graduate Dean Kari Lewis, Gorman Learning Center, (909) 307-6312, Resource Center Supervisor Amanda Valencia, Loma Linda University, (909) 758-6957, Office Coordinator
Timeline
Coordinator
Loma Linda University
01.2020 - 01.2022
Sr. Administrative Assistant
Loma Linda University
01.2020 - 01.2022
Facilitator
Gorman Learning Center
01.2019 - 01.2020
Administrative Assistant
Loma Linda University
01.2011 - 01.2015
Call Center Operator
Loma Linda University
01.2009 - 01.2010
Bachelor of Arts - Business Administration
California Baptist University
Associate of Arts -
Riverside Community College
High School Diploma -
Rancho Verde High School
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