Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Generic
Marie Silney

Marie Silney

Jacksonville,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Rose Authentic Jewelry
05.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Caregiver

Concierge Care
08.2014 - Current
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.

Caregiver

West Jacksonville Health And Rehabilitation Center
06.2007 - 12.2012
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.

Education

RN - Associate Degree of Nursing

Techni-Pro Institute
Boca Raton, FL
12.2021

LPN - Basic Nursing Skills, And Clinical Experiences

Florida State College At Jacksonville
Jacksonville, FL
08.2014

No Degree - Certified Nursing Assistants

Prince George's Community College
Upper Marlboro, MD
04.2006

Skills

  • Active Listening
  • Sales Expertise
  • Microsoft Word
  • Microsoft PowerPoint
  • Lotus Notes
  • Marketing

Languages

English
French

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Rose Authentic Jewelry
05.2020 - Current

Caregiver

Concierge Care
08.2014 - Current

Caregiver

West Jacksonville Health And Rehabilitation Center
06.2007 - 12.2012

RN - Associate Degree of Nursing

Techni-Pro Institute

LPN - Basic Nursing Skills, And Clinical Experiences

Florida State College At Jacksonville

No Degree - Certified Nursing Assistants

Prince George's Community College

Similar Profiles

CREATE PROFILE
Marie Silney