Marie Siminitus
Ewing,NJ
Summary
Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and insurance billing. Proven track record of enhancing patient satisfaction through exceptional customer service and effective problem-solving. Skilled in inventory management and staff training, ensuring compliance with HIPAA regulations while optimizing pharmacy operations for improved efficiency.
Pharmacy professional prepared for Nationally Certified Pharmacy Technician role. Extensive experience in medication management and patient support, ensuring compliance and accuracy. Known for excellent team collaboration and adaptability to changing needs, with key skills in pharmaceutical operations and customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
12.1999 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training and mentorship.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing and resolve rejections.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in Nexgen and IC+ to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
McCorristin Catholic High School
Hamilton, NJ06.1995
Skills
- Problem-solving skills
- Insurance processing, billing, & verification
- Maintaining records & updating medication histories
- Medication dispensing
- Pharmaceutical calculations
- HIPAA compliance
- Drug inventory control
- Patient confidentiality
- Workflow optimization
- Pharmacy equipment use
- Drug storage & procedures
- Manual and automated medication dispensing
- Medication therapy management
- Pharmacy software & point of sale systems proficiency
- Staff training and development
- Drug utilization review
- Prescription processing & filling prescriptions precisely
- Pharmacy and customer records management
- Proper labeling procedures
- Pharmacy operations
- Quality assurance and control
- Troubleshooting malfunctioning equipment
- Inventory supply monitoring, control & management
- FDA and HIPAA compliance
- Data entry
- Medical insurance claims processing
- Attention to detail
- HIPAA regulations
- Quality control procedures
- Prescription interpretation
- Pharmacy law compliance & adherence to protocols
- Continuing education
- Answering customer questions
- Receiving incoming supplies & stocking shelves
- Interpreting and processing medication orders
- Customer service & resolving customer issues
- Ordering and stocking medications
- Teamwork and collaboration
- Time management & multitasking abilities
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician, State of New Jersey
Timeline
Senior Certified Pharmacy Technician
Walgreens
12.1999 - Current
High School Diploma -
McCorristin Catholic High School
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