Summary
Overview
Work History
Education
Skills
Timeline
Certification
Competencies And Skills
References
Hi, I’m

Marie Simmons

Woodstock,Georgia
Marie Simmons

Summary

Dynamic and strategic professional with extensive experience spanning Technology, Project Management, Business Development, Client Relationship Management, and Account Management. Throughout my career, I have consistently excelled as a top performer, adept at market/trend research, strategic planning, and fostering solid client relationships. My expertise extends to successfully managing international teams, where I have demonstrated exceptional skills in completing complex projects, delegating assignments effectively, optimizing workflow operations, and implementing strategies to enhance the overall customer experience. My overarching career goal is to further develop my brand within IT Project Management or related areas, leveraging my experience and skills to drive value and achieve organizational objectives.

Overview

24
years of professional experience
1
Certificate

Work History

Crowdbotics

Customer Success Manager
04.2022 - 12.2023

Job overview

  • Managed 3.86M + book of business
  • Maintained CSAT score of 93% or higher
  • Connected customer feedback to Product & Marketing
  • Tracked & maintained customer health metrics
  • Developed strategies to expand engagement and enable adoption
  • Worked closely with Product team for feature requests
  • Worked closely with internal Operations to improve customer journey
  • Developed customer success plans and strategies to maximize customer value and success
  • Managed team of support specialists across multiple time zones to ensure 24/7 coverage for global clients
  • Led regular team meetings and performance reviews to monitor progress and provide feedback for professional development.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Pathable, US

Customer Success Manager
09.2020 - 04.2022

Job overview

  • Achieved goals by accurately identifying client needs, suggesting appropriate products/services and customizing product solutions to increase customer satisfaction
  • Accountable for overseeing all CRM Management and Operations including updating and tracking clients through pipeline
  • Successfully facilitated initial intake call with new clients and collaborates with Client Happiness Manager to maintain relationship with the client through the event build process
  • Processed any requested addenda to the contract and renewal at contract's end
  • Tracks and monitors ROI on Pathable programs
  • Created post-event report and delivers it to the client via a Post Event Debrief Call
  • Crafted modules, interfaces and applications through native Salesforce development
  • Maximized efficiency by utilizing Salesforce CRM software to record personal information and purchases of contacted prospects
  • Recognized for building long-term trusting relationships with clients and setting up meetings or calls between prospective clients and Account Executives.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Meeting Expectations, Atlanta, US

Technology & Mobile Strategy Consultant
08.2014 - 06.2020

Job overview

  • Managed all deliverables, project plans, agendas, and reporting for registration microsite programs & mobile apps as well as oversaw program reporting, ensuring the integrity and accuracy of data
  • Maximized efficiency by planning, developing and executing registration microsite program operations as well as guides the selection of the best fit platform/mobile app for client events
  • Held accountable for driving requirements and development for all registration technology modules & mobile app
  • Provided effective feedback on communication, organization, time management, and management style and reviewed client-facing documents including budgets, work back schedules, presentations, and sensitive email communications
  • Recognized for increasing revenue due to increased daily responsibility and accountability for all activities as well as new projects
  • Utilized professional design tools to create characters, levels, vehicles, layouts, and unique elements
  • Awards: Employee of the Year December 2018.

Education

Valdosta State University
Valdosta, GA

Bachelor of Science from Computer Science
06.1999

Skills

  • CRM Management and Operations
  • Client Onboarding
  • Strategic Planning
  • IT Project Management
  • Technical Support
  • Sales Process Improvement
  • Database & Account Management
  • Performance Metrics
  • Business Development
  • Research and Trend Analysis
  • Associate and User Training
  • Program Testing Software
  • Strong Decision-Making Abilities
  • Emotional Intelligence
  • Problem Solving/Conflict Resolution
  • Organizational Skills
  • Analytical and Critical Thinking
  • Collaborative Teamwork
  • Team Leadership

Timeline

Customer Success Manager

Crowdbotics
04.2022 - 12.2023

Customer Success Manager

Pathable, US
09.2020 - 04.2022

Technology & Mobile Strategy Consultant

Meeting Expectations, Atlanta, US
08.2014 - 06.2020

Valdosta State University

Bachelor of Science from Computer Science

Certification

  • PMP - Project Management Professional - Will be completed by end of July 2024

Competencies And Skills

Office software and applications: Salesforce, Slack, HubSpot, GSuite, MS Office, ClickUp, Notion, Atlassian, Zendesk

References

References available upon request

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