Marie Simpson
Columbus,Ohio
Summary
Accomplished HR/Hotel Assistant Manager with 20yrs experience in hospitality, customer service, and human resources, organized business builder who implemented the program HENS (HAPPY EMPLOYEES N CREASE SALES) to multiply business profits and evaluate employee morale. My goal is to develop programs and create a productive work environment where employees operate above expectation bringing more value and profit to businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Agent
UPSHIFT
01.2021 - Current
- Open, sorted and mailed company products to businesses and customers
- Greeted visitors and assisted with directions to offices and meetings
- Documented inventory and corrected supply errors.
Team Lead
AT&T
06.2015 - 08.2020
- Typed documents such as correspondence, drafts, memos, and emails
- Trained new hires on company policies, rules and practices
- Corrected computer errors and customer accounts.
HR Assistant
DOUBLETREE HOTEL
01.2010 - 11.2013
- Developed the program HENS that increased employee satisfaction and business sales
- Maintained employee onboarding and orientation
- Scheduled training sessions and coordinate meeting.
Youth Director
RESSURECTION CHURCH
02.2003 - 01.2010
- Provide mentorship, coaching and guidance to community youth
- Public speaking to support and encourage donation projects
- Produced skits and plays to help youth develop talents and gifts.
Education
Diploma -
Redford High School
Detroit, MICertificate, Business Management Program -
Randolph Vocational
Detroit, MICertificate, Phlebotomy and PCA program -
Midway Nursing LLC
Detroit, MIAssociates of Applied Science - Business Administration
Wayne County Community College
Detroit, MICriminal Law
Wayne State University
Detroit, MISkills
- Computer Data Entry
- CPR Certified
- Web and program
- Case Management
- Outstanding communication skills
- Escalation management
- Customer Relations
- Problem Resolution
Timeline
Customer Service Agent
UPSHIFT
01.2021 - Current
Team Lead
AT&T
06.2015 - 08.2020
HR Assistant
DOUBLETREE HOTEL
01.2010 - 11.2013
Youth Director
RESSURECTION CHURCH
02.2003 - 01.2010
Diploma -
Redford High School
Certificate, Business Management Program -
Randolph Vocational
Certificate, Phlebotomy and PCA program -
Midway Nursing LLC
Associates of Applied Science - Business Administration
Wayne County Community College
Criminal Law
Wayne State University