Summary
Overview
Work History
Education
Skills
Working on Events, Planning Events, Trail ATV Rides, Family Time and Fire Pit Gatherings.
Timeline
AssistantManager

MARIE SMITH

Office Admin
Chester,GA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

14
14
years of professional experience

Work History

Office Manager

Your Choice Healthcare
01.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Evaluated employee records and productivity and submitted evaluation reports.

CFO /Business Office Manager

Southern Tower Services
01.2014 - 01.2024
  • Oversaw budgets, payroll, and accounts payable and receivable.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
  • Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
  • Conducted detailed analysis of company financial information and oversaw preparation of related reports.
  • Managed relationships with external auditors, ensuring a smooth and efficient annual audit process with minimal findings or issues identified.
  • Led budgeting process, collaborating with department heads to allocate resources strategically and ensure alignment with organizational goals.
  • Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
  • Directed budget development, budgetary controls and recordkeeping to make informed financial decisions.
  • Assessed company resources to keep business funded and nurture relationships with investors, lenders and key partners.
  • Maximized cash flow through optimal billing and collection processes.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

Aarons Furniture Store
06.2011 - 01.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Field Collections Rep /Consumer Loan Officer

First Franklin Financial
01.2010 - 05.2012
  • Achieved performance goals on consistent basis.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
  • Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
  • Resolved challenging situations with friendly but firm strategies.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Processed payments and applied to customer balances.
  • Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
  • Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.
  • Contributed to improved cash flow by consistently meeting or exceeding monthly recovery goals set by management.
  • Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.

Education

Associate of Applied Science - Radiologic Technology

Heart of Georgia Technical College
Dublin
06.2009

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Clerical Support
  • Account Reconciliation
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Scheduling
  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Operations Management
  • Human Resources
  • Conflict Management
  • Administrative Oversight
  • Training and coaching
  • Financial Reporting
  • Event Coordination
  • Meeting planning
  • Travel Coordination
  • Team Bonding
  • Computer Skills
  • MS Office
  • Problem Resolution
  • Good Judgment
  • Task Delegation
  • Shift Scheduling
  • Human Resources Management
  • Performance reviewing
  • Goal Setting

Working on Events, Planning Events, Trail ATV Rides, Family Time and Fire Pit Gatherings.

I love to plan events with family and friends. Decorating a social event to bring life into the event is like hanging curtains in an empty house... It just emmidiately makes it heart felt and happy.  

Most of the events I have planned have been for family occasions but some were for business purposes. I like to feed people. I like to enjoy my family and friends having fun and relaxing around a fire pit just recolecting the past. 

My peace is found at my home with my family and friends. 

Timeline

Office Manager

Your Choice Healthcare
01.2024 - Current

CFO /Business Office Manager

Southern Tower Services
01.2014 - 01.2024

Assistant Manager

Aarons Furniture Store
06.2011 - 01.2014

Field Collections Rep /Consumer Loan Officer

First Franklin Financial
01.2010 - 05.2012

Associate of Applied Science - Radiologic Technology

Heart of Georgia Technical College

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MARIE SMITHOffice Admin