Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Interests
References
Timeline
Generic

Marie Smith

Wake Forest,NC

Summary

A hardworking and highly motivated professional with combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven approach with a passion for growth and efficiency to meet company needs and increase service value.

Overview

9
9
years of professional experience

Work History

Leave of Absence Coordinator

Sedgwick
01.2023 - 02.2024
  • Handled caseloads independently, overseeing pending, ongoing, and active claims
  • Generated correspondence regarding claim status, determinations, and denials
  • Analyzed trends in employee usage patterns associated with leaves of absence
  • Managed employee records, including tracking duration, type, and reason for leave
  • Collaborated with Human Resources & employee's to ensure that appropriate documentation was obtained in a timely manner
  • Reviewed existing policies governing paid time off, vacation time, family medical leave, making recommendations as needed
  • Developed and implemented procedures for leave of absence requests, ensuring compliance with federal and state regulations
  • Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.

Customer Service Lead

Sedgwick
01.2021 - 01.2023
  • Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
  • Resolved escalated customer issues quickly and efficiently while adhering to company policy
  • Developed effective relationships with customers through active listening, problem-solving, and follow up communication
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Identified opportunities for process improvements that would enhance service
  • Maintained accurate records of all incoming calls, messages, and visitors
  • Developed effective working relationships with clients to ensure satisfaction with services provided
  • Resolved 90% of customer complaints within the first call improving, first call resolution
  • Reduced average call handling time by 15% without compromising on-service quality
  • Exceeded retail sales goals by 10% per quarter due to upselling strategies, prioritizing quality and increasing online sales through social media

Receptionist

HUB International Insurance Services
01.2018 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Processed incoming mail and packages accurately and promptly
  • Assisted with administrative tasks such as filing documents, copying materials
  • Assisted in resolving customer complaints and disputes
  • Maintained confidentiality of sensitive information

Program Coordinator

PromoLogics
01.2015 - 01.2017
  • Coordinated catering needs for meetings or other special events held onsite
  • Ordered front office supplies to maintain optimum inventory of stock
  • Planned and facilitated logistics for program dinner events while serving as a liaison between Ambassador, Representative and office staff/healthcare providers and maintained detailed records
  • Scheduled and organized program-related meetings and events
  • Maintained compliance with all regulations relevant to the program activities
  • Implemented strategies to increase participation in programs among target populations
  • Analyzed program results and developed recommendations for improvement
  • Coordinated logistics for multiple events including travel arrangements, catering
  • Conducted research to identify best practices related to program objectives
  • Created and managed budgets to support program activities
  • Spearheaded program budget development and enforced adherence

Education

Vocational Certification - Health Information Management

Shades of Purple
Raleigh, NC
07.2025

Vocational Certification - Entrepreneurship

Launch Rolesville
Raleigh, NC
11.2024

Skills

  • Time Management
  • Conflict Resolution
  • Organization Skills
  • Effective Communication
  • Discretion and Confidentiality
  • Recordkeeping
  • Analytical skills
  • FMLA Expertise
  • Customer Relations
  • Problem-Solving
  • Human Resources Support
  • Data Analysis

Websites

Accomplishments

  • Managed a caseload of 50+ clients, providing support and guidance, ensuring successful outcomes.
  • Implemented protocols for successful transition back to work.
  • Recommended reasonable accommodations for employees with disabilities under the ADA, including modified work schedules or job responsibilities if necessary.

Affiliations

  • Dress for Success
  • Launch Rolesville
  • Wake Tech

Interests

  • Community Engagement
  • Art
  • Cooking
  • Thrift Shopping
  • Volunteering, Refugee Services, Parents & Children in need, Military Soldiers & Families
  • Fashion
  • Travel

References

  • LaTrece Alston, Team Lead, 843-229-3090, latrece.alston@sedgwick.com
  • Marquita Pride, HR Relations, 214-448-8406, mfpride@gmail.com
  • Tameka Avant, Healthcare Management, 585-471-9830, tamekaone@gmail.com

Timeline

Leave of Absence Coordinator

Sedgwick
01.2023 - 02.2024

Customer Service Lead

Sedgwick
01.2021 - 01.2023

Receptionist

HUB International Insurance Services
01.2018 - 01.2019

Program Coordinator

PromoLogics
01.2015 - 01.2017

Vocational Certification - Health Information Management

Shades of Purple

Vocational Certification - Entrepreneurship

Launch Rolesville

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Marie Smith