- Community Engagement
- Art
- Cooking
- Thrift Shopping
- Volunteering, Refugee Services, Parents & Children in need, Military Soldiers & Families
- Fashion
- Travel
Marie Smith
Wake Forest,NC
Summary
A hardworking and highly motivated professional with combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven approach with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick
01.2023 - 02.2024
- Handled caseloads independently, overseeing pending, ongoing, and active claims
- Generated correspondence regarding claim status, determinations, and denials
- Analyzed trends in employee usage patterns associated with leaves of absence
- Managed employee records, including tracking duration, type, and reason for leave
- Collaborated with Human Resources & employee's to ensure that appropriate documentation was obtained in a timely manner
- Reviewed existing policies governing paid time off, vacation time, family medical leave, making recommendations as needed
- Developed and implemented procedures for leave of absence requests, ensuring compliance with federal and state regulations
- Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.
Customer Service Lead
Sedgwick
01.2021 - 01.2023
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Identified opportunities for process improvements that would enhance service
- Maintained accurate records of all incoming calls, messages, and visitors
- Developed effective working relationships with clients to ensure satisfaction with services provided
- Resolved 90% of customer complaints within the first call improving, first call resolution
- Reduced average call handling time by 15% without compromising on-service quality
- Exceeded retail sales goals by 10% per quarter due to upselling strategies, prioritizing quality and increasing online sales through social media
Receptionist
HUB International Insurance Services
01.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed incoming mail and packages accurately and promptly
- Assisted with administrative tasks such as filing documents, copying materials
- Assisted in resolving customer complaints and disputes
- Maintained confidentiality of sensitive information
Program Coordinator
PromoLogics
01.2015 - 01.2017
- Coordinated catering needs for meetings or other special events held onsite
- Ordered front office supplies to maintain optimum inventory of stock
- Planned and facilitated logistics for program dinner events while serving as a liaison between Ambassador, Representative and office staff/healthcare providers and maintained detailed records
- Scheduled and organized program-related meetings and events
- Maintained compliance with all regulations relevant to the program activities
- Implemented strategies to increase participation in programs among target populations
- Analyzed program results and developed recommendations for improvement
- Coordinated logistics for multiple events including travel arrangements, catering
- Conducted research to identify best practices related to program objectives
- Created and managed budgets to support program activities
- Spearheaded program budget development and enforced adherence
Education
Vocational Certification - Health Information Management
Shades of Purple
Raleigh, NC07.2025
Vocational Certification - Entrepreneurship
Launch Rolesville
Raleigh, NC11.2024
Skills
- Time Management
- Conflict Resolution
- Organization Skills
- Effective Communication
- Discretion and Confidentiality
- Recordkeeping
- Analytical skills
- FMLA Expertise
- Customer Relations
- Problem-Solving
- Human Resources Support
- Data Analysis
Accomplishments
- Managed a caseload of 50+ clients, providing support and guidance, ensuring successful outcomes.
- Implemented protocols for successful transition back to work.
- Recommended reasonable accommodations for employees with disabilities under the ADA, including modified work schedules or job responsibilities if necessary.
Affiliations
- Dress for Success
- Launch Rolesville
- Wake Tech
Interests
References
- LaTrece Alston, Team Lead, 843-229-3090, latrece.alston@sedgwick.com
- Marquita Pride, HR Relations, 214-448-8406, mfpride@gmail.com
- Tameka Avant, Healthcare Management, 585-471-9830, tamekaone@gmail.com
Timeline
Leave of Absence Coordinator
Sedgwick
01.2023 - 02.2024
Customer Service Lead
Sedgwick
01.2021 - 01.2023
Receptionist
HUB International Insurance Services
01.2018 - 01.2019
Program Coordinator
PromoLogics
01.2015 - 01.2017
Vocational Certification - Health Information Management
Shades of Purple
Vocational Certification - Entrepreneurship
Launch Rolesville
Similar Profiles
Heather AdamsHeather Adams
Field Nurse Case Manager at SedgwickField Nurse Case Manager at Sedgwick
Conner JuddConner Judd
Vulnerability and Risk Management Technician at SedgwickVulnerability and Risk Management Technician at Sedgwick
Jalan ShortJalan Short
Customer Service Representative at SedgwickCustomer Service Representative at Sedgwick