Summary
Overview
Work History
Education
Skills
Timeline
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Marie Snell

Hinckley,MN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

HHA

Elderwood Assisted Living
02.2023 - Current
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed laundry, and other light housekeeping duties.
  • Administered medications in accordance with doctor's instructions.
  • Assisted disabled clients to support independence and well-being
  • Assisted with end-of-life care

Hotel Reservationist

Grand Casino Hinckley
03.2003 - 02.2023
  • Dual supervisor.
  • Built blocks for wedding parties and Holiday events for business's.
  • Took over 40 calls per day depending on call volume.
  • Would take over 50 reservations per day.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Worked closely with front desk to achieve full occupancy of property
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service

Education

High School Diploma -

Hinckley-Finlayson Secondary
Hinckley, MN
05.2001

Skills

  • Administering Medicines
  • Patient Care
  • Launder Linens
  • Booking Guests
  • Special Promotions
  • Credit Card Transaction Processing
  • Active Listening
  • Telephone Reservations
  • Reservation Coordination
  • Hotel Reservations
  • Rewards Programs
  • Guest Services

Timeline

HHA

Elderwood Assisted Living
02.2023 - Current

Hotel Reservationist

Grand Casino Hinckley
03.2003 - 02.2023

High School Diploma -

Hinckley-Finlayson Secondary

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Marie Snell