Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie So

Santa Rosa,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

PCA

Sonoma Specialty Hospital
11.2024 - Current
  • Provided compassionate personal care and assistance with daily living activities for clients.
  • Monitored client health and reported any changes to healthcare professionals promptly.
  • Assisted clients with mobility, ensuring safety and comfort during transportation.
  • Developed and maintained positive relationships with clients to enhance emotional well-being.
  • Ensured cleanliness and organization of living spaces to promote a safe environment.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.

Closing Manager

Grocery Outlet Bargain Market
06.2024 - Current
  • Monitored daily operations within the department to ensure compliance with regulations.
  • Resolved customer complaints regarding closing process in a timely manner.
  • Ensured adherence to all closing procedures and policies.

Security Dispatcher

Allied Universal Security Services
04.2022 - 03.2024
  • Communicated regularly with security personnel to ensure safety protocols were followed
  • Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
  • Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
  • Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
  • Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

Private Nanny

Joanna’s Nannies
02.2021 - 07.2022
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Participated in professional development activities such as trainings or workshops related to childcare topics.
  • Assisted with bedtime routines such as bathing, changing clothes or reading stories.

Elderly Caregiver

Villa Capri
12.2015 - 02.2021
  • Provided emotional support during end-of-life transitions.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Assisted clients with maintaining good personal hygiene.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Consulted with client care team to continually update care plans.

Education

High School Diploma -

Russian River Christian Academy
Occidental, CA
05-2003

Skills

  • Patience and empathy
  • Strong work ethic
  • Reliability
  • Following directions
  • Critical thinking
  • Dependability
  • Flexible scheduling
  • Maintaining safe environment
  • Child supervision
  • Attention to detail
  • Toddler care experience
  • Childcare
  • Adaptability and resilience
  • Meal and snack times
  • Managing routines
  • Housekeeping
  • Schedule management

Timeline

PCA

Sonoma Specialty Hospital
11.2024 - Current

Closing Manager

Grocery Outlet Bargain Market
06.2024 - Current

Security Dispatcher

Allied Universal Security Services
04.2022 - 03.2024

Private Nanny

Joanna’s Nannies
02.2021 - 07.2022

Elderly Caregiver

Villa Capri
12.2015 - 02.2021

High School Diploma -

Russian River Christian Academy

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