Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
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Marie Sorrentino

Coram,USA

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Order Entry Processor

LANKKO
Ronkonkoma, New York
08.2024 - 03.2025
  • Entered data into order management systems for tracking and processing.
  • Reviewed orders for accuracy and resolved discrepancies promptly.
  • Assisted in training new staff on order entry procedures and systems.
  • Assisted with problem resolution related to ordering issues or customer complaints.
  • Verified customer orders to ensure accuracy of product, quantity and pricing information.
  • Developed strong relationships with vendors to ensure timely deliveries of materials.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Verified client information and validated data before creating shipping paperwork and internal documents.

Customer Care Representative

Rakuten
REMOTE
09.2022 - 07.2024
  • Provided exceptional support to customers through multiple communication channels.
  • Resolved customer inquiries promptly using internal ticketing systems.
  • Answered customer inquiries over the phone and via email.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Delivery Station Associate

Amazon
Shirley, New York
03.2022 - 09.2022
  • Packed and labeled products for accurate shipment preparation.
  • Inspect items for quality and accuracy before packaging.
  • Collaborate with team members to meet daily packing goals.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Used handheld scanners to track inventory movement within the warehouse system.

Customer Service Representative

Sport Dog Food
Westhampton Beach, USA
08.2018 - 02.2022
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Analyzed customer activity to promote safe and secure environment.
  • Improved customer service wait times to mitigate complaints.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Consulted with customers to resolve service and billing issues.
  • Trained new employees on procedures and policies to maximize team performance.
  • Audited customer account information to identify issues and develop solutions.

Professional Pet Stylist

TLC Pet Grooming
Wading River, USA
09.2015 - 03.2018
  • Onboarded new team members and led completion of training requirements and annual safety certifications.
  • Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
  • Delivered excellent service to pet owners to drive repeat business.
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Identified animal health concerns and discussed problems with owners.
  • Consulted with clients about desired cuts and styles for individual animals.
  • Unloaded and organized supplies and product inventory.

Associate

PetSmart Charities
Port Jefferson Station, USA
11.2011 - 04.2015
  • Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
  • Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
  • Cared for shears, clippers and other grooming tools.
  • Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Bathed, dried and groomed over 7 animals each day.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Recorded and tracked treatments electronically, promoted styling and grooming services to current and potential clients and maintained clean and healthy environment.

Education

Associate of Arts - Psychology

Eastern Gateway Community College
Steubenville, OH
12-2022

Skills

  • Data entry
  • Problem resolution
  • Quality assurance
  • CRM software
  • Active listening

Certification

  • Teaching Assistant Certification (Pending 2025)
  • SheCodes Basics Coding Certificate
  • Veterinary Assistant Certificate
  • BARBICIDE Disinfectant Certified

Accomplishments

  • Phi Theta Kappa Honor Society

Affiliations

  • Gardening, Reading, Coding, Scrapbooking

References

References available upon request.

Timeline

Order Entry Processor

LANKKO
08.2024 - 03.2025

Customer Care Representative

Rakuten
09.2022 - 07.2024

Delivery Station Associate

Amazon
03.2022 - 09.2022

Customer Service Representative

Sport Dog Food
08.2018 - 02.2022

Professional Pet Stylist

TLC Pet Grooming
09.2015 - 03.2018

Associate

PetSmart Charities
11.2011 - 04.2015

Associate of Arts - Psychology

Eastern Gateway Community College

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