Marie Sprague
Hagerstown,MD
Summary
With 17 years of experience in achieving customer service satisfaction and customer retention goals, this attentive Customer Service Representative excels at keeping customers happy. An independent and quick-thinking team player, seeking a role with increased responsibility. Aiming to contribute to a high-growth company with ambitious goals, and continue excelling in providing exceptional service to customers.
Overview
10
10
years of professional experience
Work History
Cashier
Family Dollar
06.2023 - Current
- Assist customers with their purchases
- Showed customers where certain products could be found
- Balanced a cash drawer, both beginning and ending shifts
- Stock shelves and make sure it's put away properly
- Recover the store
- Pin and security tag clothes, shoes, socks, and underwear.
Front Desk Receptionist
Americas Best Contacts and Eyeglasses
05.2022 - 12.2022
- Checked in patients, also pulled insurance for patients that had it
- Assisted in next day patient paperwork for patients that were established
- Scheduled patients for future appointments.
Customer Service Representative
Ashley Furniture HomeStore
08.2021 - 12.2021
- Answered phone and assisted clients with their orders
- Assisted customers in person with purchases and their orders
- Scheduled deliveries for customers once their purchases became available
- Maintained up-to-date knowledge of customer accounts and explained products inventoried stock.
Clerk Cashier
Big Lots
05.2021 - 08.2021
- Assist customers with their purchases
- Answer customers questions as efficiently as possible
- Answer the phone and get the caller to the correct department
- Straiten shelves and place merchandise back to their respective placements.
Customer Service Assistant
City Answering Service
07.2018 - 10.2019
- Answer after hours or back up calls that overflow for more than 500 different companies
- Company's include maintenance business', doctors offices, rental offices, etc
- Also monitored the elderly homes' alarm system as well
- Contacted on-call personnel per the companies instruction.
Call Center Operator
Dynamark Security Centers
02.2018 - 05.2018
- Answered an average of 300 calls per day
- Addressed customer inquiries, solving problems and providing new product information
- Scored in top 10% of employees in successful resolution of issues
- Ensured superior customer experience by addressing customer concerns
- Demonstrated empathy and resolving problems on the spot.
Receptionist/Administrative Assistant
Allegany Optical
05.2016 - 09.2016
- Greeted customers and visitors in-person and via telephone calls
- Performed pre-exams on patients for optometrist
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Booked appointments in person and over the phone as well.
Cashier/Customer Service
J C Penny store
11.2014 - 06.2015
- Assisted customers with purchases and questions in the lingerie department
- Worked through black Friday 2014
- Was bra certified, legally able to measure women's bra sizes
- Stocked and kept my department/back rooms clean and clear of clutter
- Emptied dressing rooms by making sure the merchandise was put back in its assigned location.
Education
Some college - Computer Information Technology
Bryant & Stratton College
Syracuse, NY09.2005
GED -
Liverpool High School
Liverpool, NY01.1999
Skills
- Cashiering
- Typing
- Microsoft Word
- Pricing
- POS
- English
- Merchandising
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Microsoft Access
- Shipping & receiving
- Financial planning
- Schedule management
- Typing (10 years)45wpm
- Warehouse experience (2 years)
- Cleaning
- Organizational skills
- Customer retention
- Retail sales
- Phone etiquette
- Administrative experience
- Sales
- Clerical experience
- Maintenance
- Computer skills
- Cash handling
- Communication skills
- Computer operation
- Customer service
- Front desk
- Guest services
- Microsoft Office
- Dispatching/Customer Service
- Documentation review
- Greenhouse experience
- Assembly
- Work Ethic and Integrity
- Customer Service
- Customer Assistance
- Time management skills
- Patience and Empathy
Assessments
- Attention to detail, Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Administrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office setting
- Management & leadership skills: Impact & influence, Proficient, 01/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer service, Proficient, 03/01/22, Identifying and resolving common customer issues
- Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
- Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity
- Data entry: Attention to detail, Proficient, 03/01/22, Maintaining data integrity by detecting errors
- Work motivation, Proficient, 04/01/22, Level of motivation and discipline applied toward work
- Medical receptionist skills, Proficient, 05/01/22, Managing physician schedules and maintaining accurate patient records
- Work style: Conscientiousness, Proficient, 01/01/23, Tendency to be well-organized, rule-abiding, and hard-working
- Call center customer service, Proficient, 04/01/22, Demonstrating customer service skills in a call center setting
Personal Information
- Title: Customer Service Representative
- Work Permit: Authorized to work in the US for any employer
Timeline
Cashier
Family Dollar
06.2023 - Current
Front Desk Receptionist
Americas Best Contacts and Eyeglasses
05.2022 - 12.2022
Customer Service Representative
Ashley Furniture HomeStore
08.2021 - 12.2021
Clerk Cashier
Big Lots
05.2021 - 08.2021
Customer Service Assistant
City Answering Service
07.2018 - 10.2019
Call Center Operator
Dynamark Security Centers
02.2018 - 05.2018
Receptionist/Administrative Assistant
Allegany Optical
05.2016 - 09.2016
Cashier/Customer Service
J C Penny store
11.2014 - 06.2015
Some college - Computer Information Technology
Bryant & Stratton College
GED -
Liverpool High School