Marie Stevens
Swedesboro,NJ
Summary
Dynamic Emergency Room Technician with a proven track record at INSPIRA HEALTH, excelling in high-volume patient interactions and documentation. Leveraging critical thinking and medical terminology expertise, I enhance emergency care delivery while ensuring compliance with HIPAA. Committed to service excellence, I effectively communicate treatment information, fostering trust and collaboration with clinical teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Room Technician
INSPIRA HEALTH
08.2023 - Current
- Communicate with patients and families in urgent situations.
- Accurately document patient interactions, vitals, and updates.
- Collaborate with clinical teams to support emergency care.
Patient Care Technician
JEFFERSON HEALTH
10.2021 - 12.2023
- Responded to high patient request volumes with accuracy and empathy.
- Documented patient information in EMR systems.
- Communicated treatment information clearly and effectively.
Patient Care Technician
NORTH SHORE-LIJ HEALTH SYSTEM
05.2011 - 10.2021
- Maintained accurate records and documentation.
- Supported admissions, transfers, and patient coordination.
- Communicated efficiently with clinical teams and patients.
Store Manager
PAYLESS SHOESOURCE
10.2007 - 05.2011
- Resolved customer concerns with focus on first-contact resolution.
- Increased sales by 63% through service excellence.
- Trained and coached staff.
Education
Nassau Community College
Garden City, NYSkills
- High-volume call handling
- Customer service excellence
- First-call resolution
- Order processing
- Data entry and documentation
- Attention to detail
- Multi-system navigation
- Medical terminology expertise
- Compliance with HIPAA
- Critical thinking skills
- Quality assurance focus
- Remote work proficiency
- Microsoft Office Suite
- Excel proficiency
- Outlook management
- Word processing skills
- EMR/EHR system navigation
- Communication via fax, phone, and email
Certification
- Certified Nursing Assistant
- Patient Care Technician (EKG & Phlebotomy)
Accomplishments
BEE Award for extaordinary caregivers June, 2022
Timeline
Emergency Room Technician
INSPIRA HEALTH
08.2023 - Current
Patient Care Technician
JEFFERSON HEALTH
10.2021 - 12.2023
Patient Care Technician
NORTH SHORE-LIJ HEALTH SYSTEM
05.2011 - 10.2021
Store Manager
PAYLESS SHOESOURCE
10.2007 - 05.2011
Nassau Community College