Marie Stevenson
586 Berry Ave 6 Hayward,CA
Summary
Client-oriented Realtor with 18 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing new and used homes and revealing customer needs to deliver solutions. Licensed Real Estate Agent that successfully sold new and preexisting homes in california. Applied exceptional prospecting, building high-value client base through aggressive marketing and personal referrals from satisfied buyers and sellers. Excelled in client development, public relations, customer follow-up and property management. Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders.
Overview
17
17
years of professional experience
Work History
Licensed Realtor
Elite Real Estate Bay Area
Hayward , CA
2019.08 - Current
- Represented buyers and sellers in major real estate transactions.
- Generated list of properties to meet specific client needs.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Scheduled home viewings with potential buyers.
- Maintained current and accurate CRM database of prospective customers.
- Researched and determined competitive market price.
- Accompanied buyers during property inspections.
- Promoted listings on social media and print advertisements.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
Catering Manager
Dj'S Tri-Tip
Stockton , CA
2017.04 - 2021.08
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
- Worked with chefs to prepare custom menus, special meals and featured beverages.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Patient Financial Advisor
Kaiser Permanante
2835 Mitchell Drive Suite 210 Walnut Creek , California
2015.01 - 2021.08
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Worked with insurance companies and patients to determine best courses of action.
- Counseled patients on potential financial liabilities and payment requirements.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Financial Advisor
Kaiser Permanente Emergency Room
2425 Geary Bld , California
2012.01 - 2015.01
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Explained policies, procedures and services to patients.
- Screened patients for eligibility for state, local and federal assistance programs.
- Counseled patients on potential financial liabilities and payment requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Checked in with patients and families to gather required information.
- Added current information, demographic data and payment methods to client accounts.
- Evaluated patients for unique needs and assistance options.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Member Service Representative
Kaiser Permanente Regional Call Center
7373 West Lane Blvd , California
2007.01 - 2012.01
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed new account applications to verify eligibility of prospective members.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
Microsoft Office Suites
Stockton School For Adults
Stockton, CA10.2001
Certificatied Medical Assistant
Andon Vocational College
Stockton, CA06.1997
High School Diploma -
Mcclymonds High School
Oakland, CA06.1987
Skills
- Leasing and Sales
- New Home Sales and Consulting
- Sales and Marketing Strategy
- Investment Properties
- Networking and Prospecting
Timeline
Licensed Realtor
Elite Real Estate Bay Area
2019.08 - Current
Catering Manager
Dj'S Tri-Tip
2017.04 - 2021.08
Patient Financial Advisor
Kaiser Permanante
2015.01 - 2021.08
Patient Financial Advisor
Kaiser Permanente Emergency Room
2012.01 - 2015.01
Member Service Representative
Kaiser Permanente Regional Call Center
2007.01 - 2012.01
Microsoft Office Suites
Stockton School For Adults
Certificatied Medical Assistant
Andon Vocational College
High School Diploma -
Mcclymonds High School
Similar Profiles
Dagnis Tamayo GattornoDagnis Tamayo Gattorno
Real State Assistant-Remote. at Global Elite Real Estate GroupReal State Assistant-Remote. at Global Elite Real Estate Group
Crystal GomesCrystal Gomes
Real Estate Transaction Coordinator-Contract Work at Elite TC, SimplyTC, & The Iowa Real Estate TeamReal Estate Transaction Coordinator-Contract Work at Elite TC, SimplyTC, & The Iowa Real Estate Team
William GriffinWilliam Griffin
Real Estate Agent at Opus Elite Real EstateReal Estate Agent at Opus Elite Real Estate