Summary
Overview
Work History
Education
Skills
Timeline
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Marie Straub

Lawrenceburg,KY

Summary

Polite and attentive individual offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

13
13
years of professional experience

Work History

Clerk

The Kroger Co.
Lawrenceburg, KY
03.2011 - Current
  • Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
  • Processed customer orders promptly and accurately.
  • Maintained inventory levels of product as needed.

  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Contacted customers regarding account updates and potential problems.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register to process cash, check, and credit card transactions.
  • Communicated with customers and employees to answer questions or explain information.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Prepared deposits according to established procedures.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Monitored and directed work of lower-level clerks.
  • Inventoried and ordered materials, supplies and services.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Trained staff members to perform work activities and use computer applications.
  • Answered telephones, directed calls, and took messages.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Utilized computer software programs to create reports, labels, forms.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Education

Communications

University of Louisville
Louisville, KY

Skills

  • Spreadsheet Development
  • Administrative Support
  • File Maintenance
  • Research
  • Cash Management
  • Sales Expertise
  • Schedule and Calendar Management
  • Operations Support
  • Customer Satisfaction
  • Relationship Building
  • Cash Handling
  • Verbal and Writing Communication
  • Administrative Tasks
  • Proficient in Microsoft mail Technology
  • Mail Sorting
  • Telephone Etiquette
  • Supply Tracking
  • Quality Management
  • Peer Relationships
  • Scanning and Copying
  • Handling Payments
  • Mail Handling

Timeline

Clerk

The Kroger Co.
03.2011 - Current

Communications

University of Louisville

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Marie Straub