Marie Summers
Waldorf,MD
Summary
Reliable and detail-oriented operations professional with 10+ years of experience in transportation, customer service, scheduling, and compliance. Proven ability to manage high-volume requests, resolve issues calmly, maintain accurate records, and support daily operations in fast-paced environments. Seeking a stable remote role in customer support, operations coordination, or intake where consistency, communication, and follow-through are valued.
Overview
2026
2026
years of professional experience
Work History
Bus Driver
Charles County Public Schools
2025 - Current
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Rail Operator
City of Charlotte
01.2023 - 01.2025
- Provided daily operational support in a regulated transit environment, ensuring adherence to safety and compliance standards.
- Communicated clearly with dispatch, supervisors, and passengers to resolve issues and maintain service continuity.
- Maintained accurate logs, reports, and incident documentation.
- Demonstrated punctuality, accountability, and sound decision-making in time-sensitive situations.
Driver Mixer
Concrete Supply Company
01.2022 - 01.2023
- Coordinated delivery schedules and communicated with dispatch to ensure on-time service.
- Completed detailed trip logs, inspection reports, and compliance documentation.
- Resolved customer concerns professionally while maintaining operational efficiency.
Bus Operator
Charlotte Area Transit System (CATS)
01.2021 - 01.2022
- Delivered customer-focused service while maintaining schedule adherence.
- Handled fare issues, service disruptions, and customer inquiries calmly and professionally.
- Followed strict safety, reporting, and compliance requirements.
Driver / Supervisor
GardaWorld
01.2020 - 01.2021
- Supported daily operations by coordinating routes and supervising transport activities.
- Completed detailed documentation and incident reports.
- Assisted with training and oversight of operational procedures.
Bus Operator
Hampton Roads Transit
01.2017 - 01.2018
Bus Operator
Liberty Lines
01.2015 - 01.2017
Bus Driver
Royal Coach Transit
01.2014 - 01.2015
Bus Driver
Charlotte-Mecklenburg Schools
01.2022 - 2022
- Managed daily route schedules while ensuring student safety and adherence to district procedures.
- Communicated effectively with school staff, parents, and dispatch.
- Maintained accurate attendance and incident records.
Education
GED -
Westchester Community College
Valhalla, NY07-2026
Paralegal Certificate Program - Labor & Transportation Law
Prince George's Community College
Upper Marlboro, MD07-2026
Skills
- Remote Customer Support (Phone,
Email, Chat)
- Scheduling & Dispatch Coordination
- Operations & Administrative Support
- Documentation & Record
Management
- Compliance & Safety Procedures
- Conflict Resolution & De-escalation
- Time Management & Reliability
- Microsoft Office Google Workspace
CRM & Scheduling Systems
(trainable & adaptable)
Title
Remote Operations & Customer Support Professional
Timeline
Rail Operator
City of Charlotte
01.2023 - 01.2025
Driver Mixer
Concrete Supply Company
01.2022 - 01.2023
Bus Driver
Charlotte-Mecklenburg Schools
01.2022 - 2022
Bus Operator
Charlotte Area Transit System (CATS)
01.2021 - 01.2022
Driver / Supervisor
GardaWorld
01.2020 - 01.2021
Bus Operator
Hampton Roads Transit
01.2017 - 01.2018
Bus Operator
Liberty Lines
01.2015 - 01.2017
Bus Driver
Royal Coach Transit
01.2014 - 01.2015
Bus Driver
Charles County Public Schools
2025 - Current
GED -
Westchester Community College
Paralegal Certificate Program - Labor & Transportation Law
Prince George's Community College