Marie Taccogna
N. Highlands,CA
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Optician
Eyecenter Optometric
02.2014 - Current
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Built lasting rapport with patients through genuine interest in their vision health needs and attentive follow-up communications after appointments or purchases were made.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
Optician
Bliss Eye And Associates
07.2011 - 02.2014
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Education
High School Diploma -
Highlands High School
North Highlands, CA06.1997
Skills
- Customer Service
- Optical orders
- Optical dispensing
- Insurance Verification
- Insurance Billing
- Contact lens
Timeline
Optician
Eyecenter Optometric
02.2014 - Current
Optician
Bliss Eye And Associates
07.2011 - 02.2014
High School Diploma -
Highlands High School
Similar Profiles
Victoria GomezVictoria Gomez
Optician Technician at Eye Spy OptometricOptician Technician at Eye Spy Optometric
Paula RouxPaula Roux
Receptionist at Optometric AssociatesReceptionist at Optometric Associates
Ashley JohnsonAshley Johnson
Optician at Cohron Family Optometric ServicesOptician at Cohron Family Optometric Services
Farzana Qarizada BigFarzana Qarizada Big
Social Worker at Women for Afghan WomenSocial Worker at Women for Afghan Women
Anne MatisAnne Matis
Asset Protection at Ben WilliamsAsset Protection at Ben Williams