Marie Taylor
Bellefonte,PA
Summary
Experienced administrative professional with a comprehensive background in educational and leadership positions. Skilled in organizational process, effective communication, building and enhancing relationships, meeting service needs, and maintaining smooth administration of all department operations. Utilizes independent decision-making skills and sound judgment to positively impact company success. Recognized for effective team collaboration, adaptability, and consistently achieving measurable results.
Overview
18
18
years of professional experience
Work History
Operations Director
Penns Valley Conservation Association
01.2023 - Current
- Oversaw day-to-day activities in accordance with organizational and strategic objectives.
- Streamlined operations by defining, implementing, and revising operational policies and guidelines efficient processes and policies to improve operational cohesiveness, resulting in improved productivity and reduced costs.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Worked collaboratively with the Executive Committee as functional leaders to develop and execute strategic planning, and to implement new procedures and corrective actions to improve quality of existing organizational process and framework.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between people, committees, and agencies for optimal results.
- Cultivated and strengthened lasting member, donor, and community relationships using strong issue resolution and dynamic communication skills.
- Established a culture of continuous improvement, empowering board and committee members to identify areas for optimization and implement innovative solutions.
- Led, supervised and provided strategic direction and mentorship for employees, contract workers, interns, and volunteers.
- Managed payroll processes by collecting time sheets and invoices, checking accuracy, and processing payment in collaboration with the accountant/bookkeeper.
- Processed timely payments, grant invoices and tax filing, and maintained accurate financial records and reporting.
- Facilitated monthly board meetings, annual retreat, and semi-annual membership meetings.
- Managed event logistics and operations for annual fundraisers, development initiatives, and public programming and events, and collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Planned, designed, created and implemented all marketing material, social media, e-blasts, and newsletters for the organization.
- Redesigned and regularly updated the website and electronic files. Transferred Google workspace and webmail from a personal account to a business-level one for optimum efficiency and application.
Education Program Coordinator
Shaver's Creek Environmental Center | Penn State
08.2010 - 10.2022
- Demonstrated outstanding leadership and customer service to transition program and volunteer registration systems from paper to online format, and to successfully register 800+ summer campers/year, 500+ member families, 300+ incoming freshmen, and thousands of community members participating in festivals, public programs, and volunteer events.
- Streamlined administrative processes for improved efficiency, allowing more time for curriculum development and student support.
- Implemented software that encompasses financial, membership, and registration capabilities for use center-wide by 30+ staff.
- Developed materials and conducted seasonal training for 10-20 program staff on registration process, software, and database systems.
- Served as Membership Coordinator and point person for members and constituents of Shaver's Creek, providing outstanding customer service, oversight of marketing campaigns, and streamlining process and ensuring accuracy around databases, acknowledgements, and reporting.
- Onboarded 80+ seasonal staff for AURORA Outdoor Orientation Programs, acting as liaison with Human Resources, and providing meticulous attention to detail and guidance throughout the hiring process.
- Developed content for and designed regular e-blast newsletters, assisted with seasonal physical newsletter content, edits, and center-wide marketing initiatives.
- Assisted with supervision of the gift shop and Visitor Services Steward, represented the visitor experience both internally and externally.
- Mentored and trained seasonal interns, volunteers, and work study employees regarding visitor service stewardship.
- Participated in strategic initiatives including serving or leading committees for both ad-hoc and ongoing committee work, attended staff meetings and events, and supported center-wide fundraising and development efforts.
Office Manager / Massage Therapist
The Pittsburgh School of Massage Therapy
11.2006 - 08.2010
- Collaborated as part of a small administrative team to facilitate all aspects of student recruitment, enrollment, support, and completion of trade certificate programs.
- Provided exceptional customer service when addressing client inquiries or concerns in person, via phone calls, or email correspondence.
- Maintained database records and managed student continuing education enrollment and sensitive information with accuracy and discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular inventory assessments of office supplies and equipment, ordering necessary items proactively to prevent shortages.
- Coordinated and supervised monthly student clinics; produced and published marketing materials, registered 40+ clients per session, facilitated client intakes, and provided support and education to students as the supervising instructor.
- Acted as interim retail manager for 6 months; maintained supplies and inventory, fulfilled online and in-person sales and equipment rentals, and managed staff and scheduling.
- Provided therapeutic massage to a diverse client population in a professional setting on a regular basis.
Education
Bachelor of Arts - Letters, Arts & Sciences
The Pennsylvania State University
University Park, PA05-2015
Skills
- Operations & Administrative Management
- Relationship Building & Community Engagement
- Organizational Vision, Strategic Planning
- Customer Service & Relationship Management
- Supervisory Experience & Volunteer Coordination
- Budget Development, Accounting & Financial Reporting and Oversight
- Program Proficiency & Experience: Doubleknot, e-Steward, LionPath, FilemakerPro, ProClass, Workday
- Software Proficiency & Experience: Adobe Creative Suite, Microsoft 365, Excel, Google Workspace, Quickbooks, Wordpress, Cloud-based file-sharing solutions, email marketing programs
Timeline
Operations Director
Penns Valley Conservation Association
01.2023 - Current
Education Program Coordinator
Shaver's Creek Environmental Center | Penn State
08.2010 - 10.2022
Office Manager / Massage Therapist
The Pittsburgh School of Massage Therapy
11.2006 - 08.2010
Bachelor of Arts - Letters, Arts & Sciences
The Pennsylvania State University
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