Marie Thomas
PINE HILL,NJ
Summary
Detail-oriented administrative professional with a strong background in Higher Education, dedicated to enhancing student services and institutional effectiveness. Proven track record of streamlining processes and improving communication channels, contributing to increased student satisfaction. Core competencies include organization, project management, and collaborative problem-solving. Committed to fostering an inclusive educational environment while supporting institutional goals.
Results-oriented professional with a proven track record of producing accurate and timely reports in compliance with federal, state, and institutional regulations. Demonstrates flexibility and resilience under pressure while effectively navigating cultural differences. Skilled in cultivating best practices to enhance organizational performance within deadline-driven environments.
Overview
26
26
years of professional experience
Work History
Financial Aid Consultant
Financial Aid Services
Atlanta, GA
11.2020 - Current
- Federal Direct Loan representative for the Financial Aid Department for annual Incoming Students Onboarding with the Admissions Department
- Import and Export of Federal data files which include CPS FAFSA files, federal COD Pell and Direct Loan files and NSLDS Transfer Monitoring files
- Setup and Rule Creation/Updates for the Financial Aid Department FAM system
- Monthly resolution and reconciliation of Federal Direct Loans
- Annual resolution and reconciliation of the Federal Pell program
- Counseling Direct Loan students in regard to their eligibility and borrowing
- Performance of Federal C-Code and Conflicting Information Resolutions
- Performance of Federal Satisfactory Academic Progress Appeals
- Performance of Federal and State income and household verification in compliance with federal and institutional regulations
Customer Service Representative
ProEducation Solutions
Sarasota, FL
06.2019 - 11.2020
- Counseling students and families in regard to their eligibility
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Associate Director of Financial Aid
University of the Sciences
Philadelphia, PA
03.2006 - 08.2018
- Liaison for the Registrar department for Title IV compliance in relation to Satisfactory Academic Progress and Title IV reporting to NSLDS and the Clearinghouse
- Liaison for the Institutional Research Department for internal and external reporting
- Liaison to the IT Department for setup, patch/update testing and system compliance for federal, state and institutional regulation compliance
- Liaison for the Bursar/Student Accounts Department for Federal and Private Loan disbursements, Return of Title IV calculations and system compliance for federal, state and institutional compliance
- Financial Aid Representative on the implementation team for updates to the Datatel ERP system as well as Entrensik Informer and Blackboard
- Federal Direct Loan representative for the Financial Aid Department for annual Incoming Students Onboarding with the Admissions Department
- Setup and Rule Creation/Updates for the Financial Aid Department FAM system which include Ellucian Datatel, Federal EDexpress, and Entrensik Informer
- Import and Export of Federal data files which include CPS FAFSA files, federal COD Pell and Direct Loan files and NSLDS Transfer Monitoring files
- Manager of the Monthly resolution and reconciliation of Federal Direct Loans
- Manager of the annual resolution and reconciliation of the Federal Pell program
- Creation and processing of Communications for the Financial Aid Department which included postal service and email communications
- Creation and processing of annual Satisfactory Progress calculations, which included Datatel system setup, processing and reporting
- Counseling Direct Loan students in regard to their eligibility and borrowing
- Performance of Federal C-Code Resolutions
Manager of Financial Aid Technology
Camden County College
Blackwood, NJ
03.1999 - 03.2006
- Liaison to the IT Department for setup, patch/update testing and system compliance for federal, state and institutional regulation compliance
- Financial Aid Representative on the implementation team for updates to the Datatel ERP system
- Setup and Rule Creation/Updates for the Financial Aid Department FAM system which include Ellucian Datatel, Federal EDexpress, and Federal EdConnect
- Creation and processing of Communications for the Financial Aid Department which included postal service communications
- Creation and processing of annual Satisfactory Progress calculations, which included Datatel system setup, processing and reporting
- Import and Export of Federal data files which include CPS FAFSA files, federal COD Pell and Direct Loan files and NSLDS Transfer Monitoring files
- Import of NJ HESAA TAG and EOF files within the Datatel FAM system
- Performance of Federal and State income and household verification in compliance with federal, state and institutional regulations
- Performance of Federal C-Code Resolutions
- Counseling students in regard to their eligibility for Pell grant, TAG grant, EOF grant, SEOG grant and federal direct loans
- Manager of the annual resolution and reconciliation of the Federal Pell program
Education
Master of Science - Information Technology
Strayer University
01.2013
Master of Science - Management
Thomas Edison State College
Trenton, NJ01.2004
Bachelor of Science - Business Administration
Thomas Edison State College
Trenton, NJ01.2002
Skills
- Processes and procedures
- Enterprise network hardware / software
- Technical review
- Reports and documentation
- Continuous improvement
- Process optimization
- Problem-solving
- Time management
- Integrity and honesty
- MS office
- Software troubleshooting
- Quality assurance
References
References included upon request
Phonenumbers
856-566-4157, 856-534-7308
References
References available upon request.
Timeline
Financial Aid Consultant
Financial Aid Services
11.2020 - Current
Customer Service Representative
ProEducation Solutions
06.2019 - 11.2020
Associate Director of Financial Aid
University of the Sciences
03.2006 - 08.2018
Manager of Financial Aid Technology
Camden County College
03.1999 - 03.2006
Master of Science - Information Technology
Strayer University
Master of Science - Management
Thomas Edison State College
Bachelor of Science - Business Administration
Thomas Edison State College
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