Marie Thompson
San Antonio,TX
Summary
Claims and operations leader with a strong track record in coaching teams, maintaining compliance, and improving workflow performance. Brings hands-on experience in claims accuracy, customer support, workforce planning, and collaboration across departments to keep operations running smoothly.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Auto Claims Adjuster
SWBC
Remote
01.2023 - Current
- Processed high-volume claims with care, ensuring strong claims quality and accuracy.
- Collaborated with internal departments to resolve issues, improving workflow efficiency.
- Provided guidance on claims handling procedures and compliance requirements to support the team.
- Provided feedback on product innovation, enhancing customer and client support. comes from input on product innovation.
Data Capture Representative
SWBC
Remote
01.2023 - 01.2024
- Consistently exceeded productivity and accuracy expectations.
- Processed insurance documentation and managed email workflows to ensure timely submissions.
- Contributed to team goals through reliable performance and meticulous attention to detail.
Manager
H-E-B
San Antonio, TX
01.2007 - 01.2022
- Managed staffing, scheduling, and performance to meet business objectives.
- Led daily operations and supervised team in high-volume environment to ensure efficiency and quality.
- Coached, mentored, and trained employees to improve productivity and engagement.
- Conducted performance evaluations and provided feedback to support employee development and align with business goals.
- Analyzed operational and financial data to support decision-making and maximize profits
- Fostered collaboration and accountability to enhance customer service and team cohesion.
Education
Business Studies Coursework
Northwest Vista College
San Antonio, TXSkills
- Claims Operations
- Claims Workflow Optimization
- Regulatory Compliance
- Claims Training
- Claims Mentorship
- Quality Assurance
- Process improvement
- Performance Management
- Cross-Functional Collaboration
- Problem solving
- Customer Service Excellence
- Conflict Resolution
Certification
Texas All Lines Adjuster License
Timeline
Auto Claims Adjuster
SWBC
01.2023 - Current
Data Capture Representative
SWBC
01.2023 - 01.2024
Manager
H-E-B
01.2007 - 01.2022
Business Studies Coursework
Northwest Vista College