Marie Thompson
Mt. Kisco,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over the years I've worn many hats in this company. I have worked for the Acupuncture department contacting patients via email, the finance department with Azalea, a health patient portal were I would provide medical records to insurance companies to have the patients services covered. I enjoy helping and guiding patients throughout their journey.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Experience Liaison
Illume Fertility
10.2020 - Current
- Maintained up-to-date knowledge of industry trends, sharing insights with patients about the services we offer on the company website.
- Collaborated closely with department heads to identify the the doctors schedule for all Frozen Embryo Transfers.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Collected, arranged, and input patients lab results, PGT Results, and genetic results etc. into database system.
- Reaching out to patients by phone and via email to ensure they have all protocols and instructions needed for major surgeries for Embryo retrievals, Embryo transfers, and Hysteroscopies.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
Client Service Representative
Katonah Bedford Veterinary Center
03.2015 - 04.2019
- Work hand-in-hand with Veterinarians, Veterinary Technicians, Hospital Managers, Regional Directors, and Kennel teams
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Manage medical records, charts, reports and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times
- Manage animal medications.
Head Counselor
Boys and Girls Club
- 06.2015
- Designed and planned camp activities to be conducted for the children - Implement a daily schedule, directed and supervised children in spontaneous/planned activities
- Responsible for the safety, personal care and discipline of the children - enforcing rules for behavior and actions for maintaining order for mainstream and inclusion children from ages 4 to 15
- Teach basic skills such as color, shape, number and letter recognition, and social skills of young children
- Organized activities designed to promote mental and social development, such as arts and crafts and local field trips.
Receptionist
Boys and Girls Club
01.2009 - 01.2011
- Answered customers' calls and guided them by solving their predicaments
- Received and greeted clients politely, leaving a positive impression of the Boys and Girls Club in their minds
- Sorted general complaints and issues of workers and customers.
Certified Nursing Assistant
Holy Comforter Nursing Home
01.2007 - 01.2008
- Attended to individual patient needs, which included grooming, bathing, oral hygiene, feeding, incontinent care, and toileting
- Maintained a safe, neat and clean homelike environment for patients
- Communicated and socialized with patients.
Education
BBA - Liberal Arts And General Studies
SUNY Purchase
Purchase, NY2014
Fox Lane High School
06.2008
Skills
- Takes Initiative
- Problem Solving
- Professionalism
- Multitasking Abilities
- Team Collaboration
- Continuous Improvement
- Effective Communication
Certification
Word, Excel, PowerPoint, Outlook, Access
Activities
- Child Care Council of Westchester, Inc, 01/2015, Mandated Reporter, Team Building in the Childcare Workplace, Understanding the NY State OCFS Regulations, Making Informed Decisions When Working with Children & Families, The Ethical Dimensions of Working with Parents, Shaken Baby Syndrome
- Midnight Run, Present, Monthly trips by Bedford Prebyterian Church to feed and clothe New York City's homeless.
- Relay for Life, 2006-2010, Assisted in raising money for the American Cancer Society.
- Holy Comforter Nursing Home, 2007-2008, Certified Nursing Assistant, Attended to individual patient needs, which included grooming, bathing, oral hygiene, feeding, incontinent care, and toileting., Maintained a safe, neat and clean homelike environment for patients., Communicated and socialized with patients.
Timeline
Patient Experience Liaison
Illume Fertility
10.2020 - Current
Client Service Representative
Katonah Bedford Veterinary Center
03.2015 - 04.2019
Receptionist
Boys and Girls Club
01.2009 - 01.2011
Certified Nursing Assistant
Holy Comforter Nursing Home
01.2007 - 01.2008
Head Counselor
Boys and Girls Club
- 06.2015
BBA - Liberal Arts And General Studies
SUNY Purchase
Fox Lane High School
Word, Excel, PowerPoint, Outlook, Access
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