Marie Tripton
Henrico,VA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
30
30
years of professional experience
Work History
Interim Security IT Specialist
Virginia Museum Of Fine Arts
05.2023 - Current
- Provides technical support for, facility security systems used for access control, intrusion detection, and video surveillance
- Improves overall end-user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnoses and executes resolution for security network and server issues.
- Monitors network hardware operations to evaluate proper configuration.
- Provides staff with security software and network installation and configuration support.
- Participates in team projects, demonstrating an ability to work collaboratively and effectively.
- Collects and documents campus-wide security component inventory and credentials necessary to service in emergency situations.
- Walks individuals through basic troubleshooting tasks and provides extensive training for Security Services Assistant to implement support strategies.
- Collaborates with vendors to locate replacement components and resolve advanced problems.
- Provides security access support using Access It! RS2 to track and produce badges, and assists with incident investigations using Avigilon Control Center.
- Documents support interactions and expenses for future reference.
- Promotes efficiency among departments with prompt resolution of system issues.
- Monitors system performance to identify potential issues.
- Worked flexible hours on night, weekend and holiday shifts.
Security Services Supervisor
Virginia Museum Of Fine Arts
06.2020 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled complaints, resolved issues, and recommended policy adjustments to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to effectively staff posts.
- Boosted team performance by developing training materials and coordinating service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze staff hours, skill sets and training levels.
- Maintained clean and well-organized posts to ensure safety of staff.
- Coordinated training and procedures during transition of staff timekeeping systems - Micros to Kronos/UKG.
Gallery Associate Supervisor
Virginia Museum Of Fine Arts
07.2017 - 06.2020
- Utilized effective communication and problem-solving skills to quickly resolve visitor issues.
- Developed weekly schedule for over 100 Museum Associates in galleries, peripheral posts and security console, initially using Excel spreadsheets and transitioning to HotSchedules.
- Provided and updated training materials for new Associates.
- Ensured appropriate staff and relief to accommodate visitors and ensure safety of artwork and personnel campus-wide during events, some with attendance above 5,000.
Gallery/Console Associate
Virginia Museum Of Fine Arts
03.2013 - 07.2017
- Greeted visitors at entrance and provided guidance to meet their visiting goals.
- Assisted guests with smart phone apps for audio tours and viewing on-line images of artwork in museum.
- Engaged in friendly conversation about exhibited artwork and other museum efforts with visitors to best promote museum mission.
- Volunteered for shifts during holidays and evening hours to alleviate staffing shortages.
- Maintained up-to-date knowledge of exhibit, policies and security standards.
- Actively monitored over 300 camera views and fire and HVAC panel alerts while managing calls into security console.
Pet Behavior Helpline Manager
Richmond SPCA
09.2003 - 03.2013
- Motivated pet guardians to be productive and engaged in developing a pleasant family pet.
- Accomplished multiple tasks such as monitoring phone calls, providing consult sessions, classes, and developing training programs for in-house pets.
- Maintained professional, organized, and safe environment for employees, pets and patrons.
- Resolved pet guardian problems, actively listening to their concerns and developing specific training programs to meet goals.
- Reviewed safety procedures to ensure safe working conditions for staff training in-house pets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed programs to further promote positive pet family relationships such as a weekly blog, pet search checklist, and pet training book club.
2nd Level PC HelpDesk Team Lead
Bank Of America
08.1993 - 09.2003
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on supported hardware and software, company procedures and 3rd tier departments.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills and encouraging those with exceptional skills to engage with teammates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team of 7 engaged in 2nd tier support for network, personal computer, mainframe and smart device end-users nationwide.
- Oversaw upgrade of workstation operating systems for 80+ employees while minimizing lag in services.
Education
Bachelor of Arts - Painting & Printmaking
Virginia Commonwealth University
Richmond, VA05.1987
Skills
- Technical Issue Analysis
- Application Support
- Technical Documentation
- System and Component Upgrades
- Hardware Diagnostics
- Network Diagnostics
- Staff Education and Training
- Technical Documents Comprehension
- Support and Installation Experience with Avigilon, Access It! RS2, Microsoft Office, Windows OS, ReportWriter, Servers, Switches, Cat5 RJ45 cable, CCTV Cameras, Access Control Panels, SIO Boards, Motion Sensors, Inovonics wireless receivers and contacts, HID Card readers and cards, Card Printer and ID Camera
Timeline
Interim Security IT Specialist
Virginia Museum Of Fine Arts
05.2023 - Current
Security Services Supervisor
Virginia Museum Of Fine Arts
06.2020 - 05.2023
Gallery Associate Supervisor
Virginia Museum Of Fine Arts
07.2017 - 06.2020
Gallery/Console Associate
Virginia Museum Of Fine Arts
03.2013 - 07.2017
Pet Behavior Helpline Manager
Richmond SPCA
09.2003 - 03.2013
2nd Level PC HelpDesk Team Lead
Bank Of America
08.1993 - 09.2003
Bachelor of Arts - Painting & Printmaking
Virginia Commonwealth University
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