Summary
Overview
Work History
Education
Skills
Timeline
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Marie Varrichio

Arlington,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking Operations Specialist bringing 27 years of expertise in account operation management for Ricoh USA businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Excel, Word, PowerPoint, Power BI, and multiple software solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

28
28
years of professional experience
4
4
years of post-secondary education

Work History

National Operations Specialist

Ricoh Americas Corporation
05.2010 - 10.2023
  • Motivate, evaluate, and train employees for optimal team productivity.
  • Manage core teams to internal operational standards and gross profit targets.
  • Assist multiple departments by establishing effective improvement plans and expectations to address customer challenges.
  • Enhance operational performance and reduce labor expenses by developing and optimizing standard practices.
  • Oversee onboarding of new sites and solution expansions.
  • Collect customer feedback from satisfaction surveys and facilitate adjustments to improve retention and increase future satisfaction scores.
  • Track, analyze, develop, and update tracking spreadsheets using Power BI install base records, TRAC, SNLX reporting, and performance reports to identify needed improvements.
  • Manage details of financials, contracts, and all other aspects of client account to optimize profitability and performance.
  • Gather metrics, contribute content , and conduct client presentations for internal account reviews, Account Executive strategy meetings, and customer Quarterly Strategic Meetings.
  • Work account technology team leads to enhance internal fleet remote management systems.
  • Gather forms and information needed for remote support management.
  • Assist account receivables with bill collection efforts needed.
  • Ensure billing aligns with executed agreements.
  • Gather and analyze Monthly Operation Review data for Manage Serviced accounts for accurate reporting.

Ricoh Contracts Manager

Ricoh Americas Corporation
02.2006 - 05.2010
  • Onboarded and trained new staff to maximize team efficiency and prepare team members to effectively handle demands of large-scale contracts.
  • Managed a team of 6 billing coordinators and controlled execution of contracts.
  • Tracked contracts for management and issued regular tracking reports including current status and upcoming milestones.
  • Mitigated business risks by analyzing account contracts potential impacts and avoiding unfavorable terms.
  • Maintained and compiled required documentation to ensure contract compliance.
  • Interpreted contact terms and coordinated solutions to resolve disputes between sales representatives and customers.
  • Supported timely and accurate billing by documenting contract renewals and submitting accurate invoicing paperwork.
  • Conducted contracts billing reviews with account coordinators to ensure accuracy.
  • Analyzed client contracts to confirm compliance with our company requirements.

District Administrator Manager- Ft Worth TX.

Ricoh Americas Corporation
01.2002 - 02.2006
  • Managed all administrative operations in Ft. Worth, TX. sales branch office.
  • Hired and onboarded new employees including procurement of all new hire documentation and facilitation of training.
  • Maintained professional, organized, and safe environment for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored daily billing to executed agreements and controlled collections with billing accuracy.
  • Managed the office financials to keep business operating within budget and increase profits.
  • Established team priorities schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to foster improvement.

District Administrator Manager- Dallas TX.

Lanier Worldwide- Acquired by Ricoh Americas
11.1999 - 01.2002
  • Managed all administrative operations for Branch sales office in downtown Dallas, TX., which consisted of 1 receptionist, 1 biller, and 1 collector for sales in the area.

Receptionist/Office Administrator- National Biller

Lanier Worldwide
10.1995 - 11.1999
  • Greeted guests at front desk while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Operated multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems.
  • Reported facility and room maintenance issues to appropriate personnel for immediate remediation.
  • Onboarded replacement receptionist in order to assume new role and responsibilities as National Account Biller for billing department.

Education

High School Diploma -

Irving High School
Irving, TX
1985.08 - 1989.05

Skills

  • Accounting Operations
  • Business Process Mapping
  • Operations Management
  • Client Management
  • Strong Business Analysis
  • Detail oriented
  • Service Level Performance
  • Effective at conflict resolution
  • Adaptable
  • Self- starter
  • Customer Centric
  • Excellent communicator
  • Report Analysis
  • Problem Solving
  • Strong sense of urgency

Timeline

National Operations Specialist

Ricoh Americas Corporation
05.2010 - 10.2023

Ricoh Contracts Manager

Ricoh Americas Corporation
02.2006 - 05.2010

District Administrator Manager- Ft Worth TX.

Ricoh Americas Corporation
01.2002 - 02.2006

District Administrator Manager- Dallas TX.

Lanier Worldwide- Acquired by Ricoh Americas
11.1999 - 01.2002

Receptionist/Office Administrator- National Biller

Lanier Worldwide
10.1995 - 11.1999

High School Diploma -

Irving High School
1985.08 - 1989.05

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Marie Varrichio