Summary
Overview
Work History
Education
Skills
Summary Of Skills
References
Timeline
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Marie Vera

Oak Hills ,CA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

Debt Collector Agent

Progressive Management Systems
Covina, CA
08.2018 - Current
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Demonstrated a strong commitment to professional development by staying current on industry trends and relevant regulatory changes, ensuring compliance and continued success in collections efforts.
  • Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.

Assistant Manager

Aeropostale
01.2008 - 01.2012
  • Coach, train, and develop staff to company standards
  • Employee scheduling and process payroll
  • Leader, great/fast decision making
  • Greet customers including answering phones and directing customer inquiries to appropriate party
  • Answer billing questions/issues from customers.

Assistant Manager

The Children's Place
01.2004 - 01.2008
  • Coach, train, and develop staff to company standards
  • Leader, great/fast decision making
  • Specialized in Visual Displays
  • Greet customers including answering phones and directing customer inquiries to appropriate party
  • In charge of Merchandising and Operations department.

Education

Phlebotomy -

U.S. Colleges
Montclair, CA

High School Diploma -

Baldwin Park High School
Baldwin Park, CA

Skills

  • Proficient in Microsoft Word, Excel, Mac, PowerPoint, Publisher, Internet Research
  • Debt Recovery Strategies
  • Stress Tolerance
  • Legal knowledge
  • Assertiveness
  • Patience and Persistence
  • Call center experience
  • Negotiation
  • Payment Acceptance
  • Attention to Detail
  • Clear Communication
  • Organizational Skills
  • Decision-Making
  • Relationship Building
  • Payment Scheduling
  • Microsoft Office

Summary Of Skills

The ability to follow instructions and procedures accurately. The ability to work calmly and quickly under pressure. Attention to detail. Data management, reading and interpreting medical documents. Basic knowledge of accounting processes and procedures and accounts payable and receivable. Tactfully handles confrontational or stressful interactions with the public. Assists customers effectively by solving customer disputes and exceeding their expectations. Works successfully in a team, independently, and in a leadership role. Bilingual in English to Spanish. Interpret in Spanish speaking, and in writing. Strong communication and negotiation skills.

References

Available upon request

Timeline

Debt Collector Agent

Progressive Management Systems
08.2018 - Current

Assistant Manager

Aeropostale
01.2008 - 01.2012

Assistant Manager

The Children's Place
01.2004 - 01.2008

Phlebotomy -

U.S. Colleges

High School Diploma -

Baldwin Park High School
Marie Vera