Marie Victor

2006-2024 Property Claim Manager, Travelers Insurance Company

• Provide overall leadership direction to a team of 8 Property Claim Professionals.
• Manage staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Conduct quality file reviews per office/best practices guidelines.
• Conduct ride-along inspections (in person and virtual) and re-inspections with claim professionals to provide coaching and feedback.
• Responsible for working with peers and leadership team to drive behaviors that results in appropriate claim outcome and employee success.
• Implement strategies and initiatives to improve file quality, customer service and manage cost.
• Accountable for quality work product and results.
• Responsible for accurate employee assessment and developing improvement strategies.
• Access and inspect all areas of a dwelling or structure which is physically demanding Utilize reports to identify trends and drive performance.
• Respond to customer and Bureau of Insurance complaints.
• Review Xactimate estimates, reserves and payouts up to $200,000.
• Managed vendor repair program for Virginia and Washington DC area.

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Read and interpreted property, commercial general liability policies and contracts.
• Determined coverage and contractual liability.
• Adhered to State Insurance Department regulations.
• Conducted field inspections and completed scope of damages.
• Completed Xactimate estimates and evaluated contractor bids and proposals for related reconstruction.
• Negotiated and resolved settlements (1st party, 3rd party bodily injury and property damage) with policyholders and/or their legal representative and claimants.
• Established timely and accurate claim and expense reserves.
• Conducted training and mentored new employees.
• Handled comparative and contributory negligence casualty claims in DC, DE, MD, NJ, NY and VA

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Defined clear targets and objectives and communicated to other team members.
• Planned objectives and develop strategies for success of unit.
• Conducted and monitor training of new employees.
• Completed and administer performance evaluations.
• Reviewed file for timeliness, accuracy and regulatory compliance.
• Authorized total loss and salvage payments.
• Prepared weekly production reports.