Marie VILCIN
Naples,FL
Summary
To pursue a professional career utilizing experience and background in customer relations. Excellent verbal and written communications skills. Strong ability to handle complex assignments with efficiency. Creative problem solver, with a keen attention to detail and quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Target Logistics
04.2020 - Current
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Picked and packed order items.
Life Insurance Agent
SLS
06.2023 - 02.2024
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.
- Educated clients on insurance policies and procedures.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Bank Specialist
TTEC/USAA
10.2020 - 01.2024
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Quick service representative
Walt Disney World
09.2013 - 03.2020
- Answer customer inquiries
- Place orders and handle money
- Serve and ensure quality products
- Keep work area clean
Laboratory Assistant
Alternative Laboratories
03.2012 - 06.2013
- Made products like energy drinks, diet pills
- Packed items into appropriate packages
- Transported packages to the right location
- Cleaned and sanitize the equipment
Education
Diploma -
St John Neumann Catholic High School
Naples, FLRegistered Nurse -
Valencia College
Orlando, FLSkills
- SKILLS & ABILITIES
- Computer skills
- Microsoft Office (Word, PowerPoint, Excel, One Drive, Share point)
- Great Communication Skills
- Anticipate customer needs
- Financial Institution Regulations
- Customer Service
- Identity Verification
- Know Your Customer
Certification
- LIFE INSURANCE LICENSE
- PATIENT CARE TECH CERTIFICATE
- LOAN ORIGINATORE CERTIFICATE
ENGLISH, CREOLE, FRENCH
FLUENT ON BOTH FRENCH AND CREOLE,
Languages
French
Native or Bilingual
Timeline
Life Insurance Agent
SLS
06.2023 - 02.2024
Bank Specialist
TTEC/USAA
10.2020 - 01.2024
Fulfillment Associate
Target Logistics
04.2020 - Current
Quick service representative
Walt Disney World
09.2013 - 03.2020
Laboratory Assistant
Alternative Laboratories
03.2012 - 06.2013
Diploma -
St John Neumann Catholic High School
Registered Nurse -
Valencia College