MARIE WALKER
Tampa
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Agent
HealthCare Solutions
12.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Restaurant Manager
Hooters of America
02.2021 - 12.2023
- P & L management for several store locations through monitoring of current sales, expenses, store labor costs and inventory control
- Evaluating and disseminating data for strategic gain
- Analysis of financial reports – coaching Store Managers towards improving profitability
- Heavy emphasis on food service – increasing sales, monitoring food service standards and safety
- Effectively recruit and manage staff crew of 75 employees to deliver monthly targets
- Modified customer service support system to reduce complaints by 10%
- Awarded manager of the year 2023.
Restaurant Manager
SunPubs
01.2019 - 02.2021
- Manpower strategic planning for area to include staffing, development and management of all store level personnel
- Personnel management to include, motivating and coaching Retail Store Managers through team evaluation process and partnering with HR Business Partner on employee related matters
- Ensures area-wide guest satisfaction and product quality, while managing safety and security within the territory
- Weekly store visits to ensure compliance with Corporate and Division Standards about store conditions, store promotions and operational procedure.
Licensing Specialist
Health Insurance Innovations Inc
02.2016 - 12.2018
- Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, research and gather information, and maintain, overall appearance of sales office
- Remain current in product changes, licensing, technical developments, and continuing education.
Bartender/Barista
King Corona
01.2016 - 01.2018
- Prepares and maintains ingredients by following recipes
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items
- Serves drinks while maintaining a clean and sanitary bar area.
Bartender
Green Iguana
01.2013 - 01.2016
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries
- Contributes to daily, holiday, and theme drink menus in collaboration with supervisor
- Provides a pleasant drinking experience to customers.
Patient Coordinator
Tampa General Hospital
02.2011 - 01.2015
- Obtain and verify demographic confidential clinical and financial information necessary to schedule surgery and other hospital procedures accurately and efficiently
- Preregister patients and verify insurance, eligibility, and benefits, identify services that require precertification.
Patient Representative
Moffitt Cancer Center
01.2007 - 02.2011
- Identified and shared research, Recommendations and other information regarding legal liabilities, risk management and quality of care
- Patient registration, appointment scheduling, insurance verification, peer to peer review, Review reporting, Knowledge with Microsoft office, Word, PowerPoint and many more.
Education
Bachelor of Science, Business Administration and Management, General -
Saint Leo University
Skills
- Administration
- Benefits administration
- Customer service
- Microsoft office
- Client Relations
- Account Management
- Quotes and sales
- Vision and dental insurance
- Licensed Insurance Agent
- Client needs analysis
Certification
- Health Life and Annuity (2-15) License - 2023
Timeline
Insurance Agent
HealthCare Solutions
12.2023 - Current
Restaurant Manager
Hooters of America
02.2021 - 12.2023
Restaurant Manager
SunPubs
01.2019 - 02.2021
Licensing Specialist
Health Insurance Innovations Inc
02.2016 - 12.2018
Bartender/Barista
King Corona
01.2016 - 01.2018
Bartender
Green Iguana
01.2013 - 01.2016
Patient Coordinator
Tampa General Hospital
02.2011 - 01.2015
Patient Representative
Moffitt Cancer Center
01.2007 - 02.2011
Bachelor of Science, Business Administration and Management, General -
Saint Leo University