Marie Watson
Chicago
Summary
Dynamic and results-driven leader with over 15 years of experience in management, customer service, and team development. Proven ability to lead high-performing teams, streamline operations, and deliver exceptional customer satisfaction in fast-paced environments. Adept at analyzing data to improve key performance indicators (KPIs) and implementing strategies that drive organizational success. Seeking to leverage expertise in leadership and communication to excel as a District Manager.
Key Skills
- Multi-Unit Operations Management
- Team Leadership and Development
- Strategic Planning and Execution
- Performance Metrics and KPI Optimization
- Customer Relationship Management (CRM)
- Budgeting and P&L Management
- Talent Acquisition and Retention
- Conflict Resolution and Problem Solving
- Microsoft Office Suite and Professional Writing
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Lead/Supervisor
BMO Harris Bank
08.2015 - Current
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Conducting training of team members to maximize their potential
- Empowering team members skills to improve their confidence, product knowledge, and communication skills
- Conducting weekly/monthly performance reviews
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team
- Developed technical roadmaps with Python, enhancing system scalability for project teams.
General Manager
Panera Bread
05.2013 - 05.2015
- Directed daily operations across multiple locations, focusing on customer satisfaction, operational efficiency, and team development.
- Managed budgets, P&Ls, scheduling, and inventory control, achieving a 15% cost reduction.
- Successfully onboarded and trained new hires, contributing to improved team performance and retention.
- Increased catering sales by 25% through targeted networking and marketing initiatives.
- Coordinated with regional leadership to align store performance with company objectives.
Training Store Manager/District Manager in Training
Wendys International
07.2001 - 09.2012
- Oversaw operations across multiple locations, supervising 7 managers and over 40 employees to ensure adherence to company standards and performance benchmarks.
- Spearheaded training programs for new managers and employees, driving consistent excellence across districts.
- Enhanced operational efficiency by 30% through the implementation of streamlined workflows and staff development initiatives.
- Improved customer satisfaction scores by introducing personalized service strategies and monitoring feedback metrics.
- Managed district-wide operations during the absence of senior leadership, ensuring continuity and achieving key performance goals.
Education
Certificate of Graphic Design - Business Administration And Graphic Design
DeVry University Chicago
Chicago, IL09-2024
Skills
- CASH HANDLING (20 years)
- SCHEDULING (20 years)
- ORGANIZATIONAL SKILLS (20 years)
- EXCELLENT ORGANIZATIONAL SKILLS (20 years)
- MICROSOFT OFFICE
- Help Desk (10 years)
- Guest Relations Experience (20 years)
- Desktop Support (10 years)
- Banking (10 years)
Additional Information
- Skills
- Excellent Organizational Skills
- Strong Guest Relations Skills
- Scheduling Preparation
- Major Cash Handling Skills
- Microsoft Office Suite
- Microsoft Excel
- Professional Writing Skills
Certification
Certification of Graphic Design
Graduated September 2024
Timeline
Team Lead/Supervisor
BMO Harris Bank
08.2015 - Current
General Manager
Panera Bread
05.2013 - 05.2015
Training Store Manager/District Manager in Training
Wendys International
07.2001 - 09.2012
Certificate of Graphic Design - Business Administration And Graphic Design
DeVry University Chicago
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