MARIE WHALEY-LOPEZ
Tulsa,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Insurance Billing Specialist & Front Office Support
Center for Dermatology
03.2017 - 02.2018
- Used data entry skills to document and input statements accurately.
- Responded to customer concerns and questions daily.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Managed over 30 customer calls per day.
Patient Information Representative
St. Francis Health System
01.2015 - 03.2017
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Organized, maintained, and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Managed over 50 customer calls per day.
Insurance CAT Support
Catastrophic Management Services
01.2012 - 01.2015
- Data Entry
- Provide support to in-house adjusters
- Facilitated occupational safety meetings and handled inquiries, questions, and concerns regarding training.
- In and outbound mail
- Assigning new and supplement claims
- Trained employees in most current regulations and practices to prevent mishaps and promote safety.
- Managed over 50 customer service calls per day.
Senior Director of Short Term Disability
Benefit Architects
01.2006 - 01.2012
- Planned and integrated project and program schedules.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Data Entry
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed over 30 customer service calls per day for enrollments.
Education
Associate of Applied Science - Human Services
Tulsa Community College
Tulsa, OK12.2023
Skills
- Data Entry Accuracy
- Client Confidentiality
- Adaptability
- Workplace Safety
- Risk Management
- Training and Mentoring
- Attention to Detail
- Collaborative Leadership
- Core Values Management
- Team Building and Motivation
- Problem Solving Aptitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Insurance Billing Specialist & Front Office Support
Center for Dermatology
03.2017 - 02.2018
Patient Information Representative
St. Francis Health System
01.2015 - 03.2017
Insurance CAT Support
Catastrophic Management Services
01.2012 - 01.2015
Senior Director of Short Term Disability
Benefit Architects
01.2006 - 01.2012
Associate of Applied Science - Human Services
Tulsa Community College
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