MARIE WILLIAMS
Long Beach,California
Summary
PROFILE SUMMARY Personable, tenacious, energetic, and versatile professional with years of experience in administrative support. Demonstrated excellent people skills with a profound ability to handle multiple tasks simultaneously. A detail-oriented professional who can actively perform secretarial, clerical, and front desk duties in a fast-paced and collaborative team environment. Outgoing team player with proven ability to collaborate with all team members and maximize operational productivity. Displayed an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes toward the successful attainment of goals. GENERAL SKILLS & ABILITIES Possesses a positive, energetic, and professional attitude Achieving goals, creative/strategic thinking, and problem-solving Demonstrated ability to work and perform at the highest standards in complex and demanding environments Excellent ethics, hardworking, focus minded and sound organizational ability
Overview
9
9
years of professional experience
Work History
Remote Student Assistant
Long Beach City College
Long Beach, California
01.2021 - 01.2022
- Provided step-by-step guidance to students on a variety of general questions and matriculation procedures, such as online orientation, account holds, course placement, assessments, the application process, counseling appointments, FAFSA information, student fees, and technical issues with the website via phone, email, and virtual lobby; etc
- Collaborated with various campus departments for co-programming, ensuring timely planning and ample projection of upcoming campus life events among the target student population
- Made several outbound calls to new and existing students regarding upcoming campus registration events, and assisted with students with various general LBCC-related questions
- Lead assistant during virtual campus registration events via Zoom; assisted groups of more than 20 students with questions and enrollment process online
Front Desk/ Administrative Assistant
American Red Cross
Long Beach, California
02.2017 - 06.2020
- Answered calls, provided general information to customers, staff, volunteers, and the general public, and/or routed calls to the proper department
- Maintained inventory and service contracts for office equipment and performed correspondence handling tasks
- Prepared requests for expenditures and ordered supplies as needed; sorted and delivered incoming mail; sent outgoing mail
- Sorted incoming donations via mail, and logged in the financial information of donors into the system
- Used Word and Excel spreadsheets to carry out a variety of administrative support activities
- Greeted customers and visitors, identified the reason for their visit, and led and/or escorted them to predetermined locations
- Maintained event calendars and scheduled and confirmed appointments for various departments
- Trained all part-time new hire front desk assistants
Medical Records Clerk/ Document Scanner
Artigliere Law Firm
Long Beach, California
09.2015 - 03.2016
- Gathered, examined, sorted, and scanned copious amounts of legal and medical paperwork into a range of media, including CDs and flash drives
- Used Medical Matrix to maintain and organize files and information on a daily basis
- Maintained records availability by processing charts and facilitating chart location activities
- Prepared materials for exhibits and notebooks for attorney review and presentations in court; performed administrative tasks i.e., faxing, mail distribution & photocopying
Medical Records Clerk/ Billing Assistant
Telecare Corporation/Long Beach Mental Health Urgent Care
Long Beach, California
06.2011 - 04.2015
- Maintained and updated a sizeable volume of medical records via AppXtender for social security, subpoena, and patient requests and ensured all patients' eligibility of benefits
- Maintained correct contact information, and updated when necessary
- Ran eligibility and insurance verifications for patients and helped the billing specialist input financial and medical data into the system
- Input all urgent care patients' prescriptions electronically into the I.S system for pharmacy, and communicated with Pharmacists as needed to ensure doctor’s instructions
Education
Associate of Science - Biological Sciences
Long Beach City College
Long Beach, CA08.2020
Skills
- Excellent Verbal and Written Communication Skills
- Type 65 WPM
- Multi-Phone System
- Minutes Taking
- MS Office
- Quality Assurance
- Active Listening
- Administrative Skills
- Strong Customer Service Skills
- Ability to resolve client concerns
- Meeting Arrangements
- Appointment Scheduling
- Well Organized
- Strong Work Ethic
- Leadership Skills
- Multi-Tasking
- Database Management
- Report Development
- Correspondence Handling
- Records Maintenance
- Analytical Skills
- Time Management
- Detail Oriented
- EXPERTISE AND CORE COMPETENCIES
- Communication Skills: Strong verbal and written communication skills, confident, articulate, empathetic, and professional
- Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Data Entry and 10-Key
- Office Supply Management
- Academic Support
- Collaborative and Team-Oriented
- Administrative Support
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines
- Relationship Management: Conflict resolution, motivating, organizing, troubleshooting, and establishing rapport
Timeline
Remote Student Assistant
Long Beach City College
01.2021 - 01.2022
Front Desk/ Administrative Assistant
American Red Cross
02.2017 - 06.2020
Medical Records Clerk/ Document Scanner
Artigliere Law Firm
09.2015 - 03.2016
Medical Records Clerk/ Billing Assistant
Telecare Corporation/Long Beach Mental Health Urgent Care
06.2011 - 04.2015
Associate of Science - Biological Sciences
Long Beach City College
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