Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Marie Williams
Queens,NY
Summary
Overview
16
years of professional experience
Work History
Union Square Events @ Marriott Marquis Hotel
Back of House Manager
2022.04 - Current (2 years & 5 months)
Job overview
- Followed operational procedures and enforced service standards, quality and consistency.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
Parker Jewish Institute
Food Service Supervisor
2021.11 - 2022.04 (5 months)
Job overview
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Monitored food preparation, production, and plating for quality control.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Marriott Marquis , New York, NY , NY
Cook
11.2007 - 03.2020
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Marriott Marquis
Event Concierge
2017.10 - 2018.12 (1 year & 2 months)
Job overview
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Upheld hotel policies and procedures by providing high level of customer service.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
New York City College of Technology of The City University of New York Brooklyn, NY
Bachelor of Arts from Hospitality Administration And Management
University Overview
NYU School of Professional Studies 7 East 12th Street, NY NY 10003
Certificate from Conference And Meeting Management
University Overview
Skills
- Multitasking
- Delegation Skills
- Time Management
- Staff Training
- Employee Scheduling
- Attention to Detail
- Adaptability
- Relationship Building
- Operations Management
- Collaboration and Teamwork
Application Software
Application Software
Microsoft Office
Timeline
Back of House Manager
Union Square Events @ Marriott Marquis Hotel
2022.04 - Current (2 years & 5 months)
Food Service Supervisor
Parker Jewish Institute
2021.11 - 2022.04 (5 months)
Event Concierge
Marriott Marquis
2017.10 - 2018.12 (1 year & 2 months)
Cook
Marriott Marquis
11.2007 - 03.2020
New York City College of Technology of The City University of New York
Bachelor of Arts from Hospitality Administration And Management
NYU School of Professional Studies
Certificate from Conference And Meeting Management
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