Marie Wright

• Documented user stories, acceptance criteria, test cases, use cases, and other related artifacts as part of product development lifecycle.
• Managed risks and resolved issues that affected product scope, schedule, and quality.

Accomplishments

• Reduced business expenses by approximately $200,000 annually by modernizing the digital customer platform from .NET to Angular/Java.
• Increased profitability by 4% by integrating the MetLife digital CX into the Farmers digital CX.
• Improved the customer experience for digital self-service by 14 NPS points, by integrating with a new payment vendor.

• Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.
• Completed full-scale project plans with oversight of engineering activities and design processes.
• Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.

Accomplishments

• Improved delivery efficiency by launching the first SAFe Agile Release Train.
• Reduced company expenses by approximately $2 million annually by moving the Los Angeles print and mail operation to Grand Rapids.
• Reduced company expenses by approximately $500,000 annually by moving the Seattle print and mail operation to Grand Rapids.

• Maintained, filed, and negotiated form, rate, and rule filings for six products across thirteen states with departments of insurance.
• Built an electronic filing system to store all history of filings across all fifty states and to maintain future changes that provided access to all business partners.
• Worked with legal and business partners to write policy forms for property and casualty insurance business.