Marie Yabs
Novi,MI
Summary
Service-focused Customer Service Representative with strong skills in customer relations, task prioritization, and time management. Proactively addresses customer concerns, develops efficient solutions, and implements corrections.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Area Service Rep
CIOX Health
01.2013 - 01.2020
- Processed medical records, worked from home two days, three days out in the field at 15 different clinics
- Managed quality assurance working with each site to accommodate their specific needs
- Utilized different EHR systems online and upheld client and customer privacy thru HIPAA policies
- Hold a Notary Certification in order to service certain sites
Administrative Assistant
Admiral Petroleum
01.2007 - 01.2010
- Worked in the cooperate office coordinating with mangers in several service stations regarding fuel and store inventory
- Responsible for logging stats and ordering inventory for the service stations
CSR
Charter Communications
01.1997 - 01.2005
- Third shift call center representative answering in bound calls, offering advice and assistance to customers, upselling products and services along with setting up installations as well as answering billing questions and resolving customer concerns or issues
Education
Associate Degree - Health Information Technology
West Virginia Northern
01.2013
Skills
- Customer Contact
- Data Entry
- Professional Phone Demeanor
- Excellent Listening Skills
- High-quality Customer Service
- Product Knowledge
- Great Interpersonal Skills
- Remote assistance
- Customer Support
- Schedule Management
Affiliations
- I love photography, outdoor activities and time with my family.
Certification
- I am a certified Notary Public
Timeline
Client Area Service Rep
CIOX Health
01.2013 - 01.2020
Administrative Assistant
Admiral Petroleum
01.2007 - 01.2010
CSR
Charter Communications
01.1997 - 01.2005
Associate Degree - Health Information Technology
West Virginia Northern
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