Marie Ybarra
Fresno,CA
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
DDS DISCOUNT
Fresno, CA
12.2012 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming calls and directed callers to appropriate department or employee.
- Verified cash drawer, counted money and balanced receipts.
- Maintained records of all daily transactions in an organized manner.
- Performed opening and closing procedures according to established guidelines.
- Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
- Balanced the budget, monitored daily cash needs, and informed managers to restock cash when needed.
- Monitored cash limits in registers and performed cash pickups to maintain security.
Teamlead
Walmart
Fresno, CA
06.2021 - 10.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Monitored team progress and enforced deadlines.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Customer Service Representative
Aetna
Fresno, CA
01.2019 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Roosevelt High School
Fresno, CA06-2005
Skills
- Quality Assurance
- Check processing
- Time Management
- Mail handling
- Scheduling
- Office Administration
Timeline
Teamlead
Walmart
06.2021 - 10.2023
Customer Service Representative
Aetna
01.2019 - 07.2019
Administrative Assistant
DDS DISCOUNT
12.2012 - Current
High School Diploma -
Roosevelt High School
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