Marie Zimmermann

• Greeted patients and visitors warmly upon arrival at Vivo Healthcare.
• Managed incoming calls and directed inquiries to appropriate staff members.
• Scheduled appointments efficiently using electronic health record systems.
• Maintained patient confidentiality while handling sensitive information daily.
• Assisted with patient intake forms and verified insurance details accurately.
• Organized office supplies and ensured reception area remained tidy and welcoming.
• Facilitated effective communication across departments, enhancing support for patient care initiatives.
• Provided administrative support to healthcare team throughout the day.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Delivered exceptional customer service, fostering positive interactions with internal and external stakeholders.
• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Updated and recorded customer or client information to maintain accounts.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Managed daily calendars and appointments for staff, optimizing scheduling for office events.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Sorted incoming mail and directed to correct personnel each day.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Updated daily log book with information about visitors entering the premises.
• Assisted with special projects assigned by management when required.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Responded to inquiries from internal staff members regarding office operations.
• Verified visitors' identification cards before allowing access to the building.
• Prepared welcome packages for new hires.
• Coordinated with vendors for repairs and maintenance of office equipment.
• Monitored office supplies inventory and placed orders when necessary.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Provided administrative support to various departments, assisting with document preparation and data entry.
• Performed clerical duties such as filing, photocopying, transcribing, and faxing.
• Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
• Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
• Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
• Assisted with onboarding of new employees by providing orientation information and support.
• Managed inventory of office supplies and placed orders to ensure adequate stock levels.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Managed company database and ensured the accuracy of contact information.
• Developed and maintained a filing system for essential documents, improving office organization.
• Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Greeted customers, answered general questions and directed to appropriate locations.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Supplied callers with office address and directions, employee email addresses and phone extensions.

• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Visited clients' homes to deliver healthcare services.
• Provided mobility assistance such as walking and regular exercising.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Developed rapport to create safe and trusting environment for care.
• Administered medications to patients and remained vigilant for negative side effects.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Assisted disabled clients to support independence and well-being.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Monitored progress and documented patient health status changes to keep care team updated.
• Followed nutritional plans to prepare optimal meals.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Supervised daily activities and provided assistance to staff.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm.
• Increased medication and medical terminology knowledge through research and continuing education.
• Assisted patients with dressing, grooming, and feeding to enhance independence and adapt to mobility restrictions.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Checked vital signs daily and reported health concerns or behavioral changes to supervisor to ensure timely intervention.
• Completed entries in log books, journals and care plans to accurately document and report patient progress.
• Completed medical and program reports and maintained records following clinic standard operating procedures.
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

• Supported patients with daily living activities and personal care to promote independence and comfort.
• Monitored and documented patient vital signs, promptly reporting changes to healthcare professionals to ensure timely care.
• Delivered companionship and emotional support, fostering a positive environment to enhance overall patient well-being.
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

• Supported patients in daily living activities and personal care to enhance comfort and quality of life.
• Ensured cleanliness and organization of patient areas and equipment to promote safety and hygiene standards.
• Collaborated with medical staff to relay patient conditions, facilitating timely and effective care.

• Administered medication following physician instructions.
• Provided mobility assistance such as walking and regular exercising.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted disabled clients to support independence and well-being.
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Managed daily medication schedules to support clients in symptom management and improve quality of life.
• Provided transportation and appointments management.
• Developed rapport to create safe and a safe and trusting environment for care.
• Followed nutritional plans to prepare optimal meals.
• Increased medication and medical terminology knowledge through research and continuing education.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Constructed cognitively stimulating activities.
• Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
• Delivered personal care and administrative support to clients, enhancing their daily living experiences.
• Documented vital statistics and coordinated with health care providers.

• Evaluated and recommended rental pricing strategies to enhance market competitiveness.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Developed, reviewed and submitted property operating and capital budgets.
• Resolved tenant complaints promptly and coordinated repair services to ensure tenant satisfaction.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify any required repairs.
• Maintained a sufficient number of units market-ready at all times.
• Trained and motivated leasing staff during bi-monthly trainings.
• Organized regular maintenance, major repairs, and capital improvement projects to enhance attractiveness of operational facilities for potential tenants.

I had to make sure bar and server station was set up before shift started. Know how to measure and make specialty drinks.
Always wear a smile and never let work and private life mix.
Make sure drinks and food were served at proper temps. In proper timing.
Always communicate with my tables.
Never blame the customer it's always the server's fault.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Replenished food items, paper products, and canned goods to ensure pantry readiness during peak service times.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Verified identification to confirm minimum age for alcohol sales.
• Cultivated warm relationships with regular customers.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales significantly by upselling higher-end products to customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Checked guests' identification before serving alcoholic beverages.
• Displayed enthusiasm and provided excellent service to customers, increasing referrals and attracting walk-in business.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Managed event contracts, including estimates, event profiles and post-event summaries.

• Developed individualized strategies addressing needs of mentally and physically disabled students, enhancing their learning experience.
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• Taught reading, language arts and social sciences in a self-contained ED and LD classroom.
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• Redirected students using Positive Behavior Support (PBS).
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• Led activities that developed students' physical, emotional and social growth.
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• Wrote up and followed a weekly lesson plan based on special needs.
• Participated in monthly staff training sessions to enhance teaching skills.
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• Designed engaging, hands-on activities that sparked curiosity and deepened understanding of complex principles.
• Facilitated physical, mental, and social development through interactive classroom games and activities, supporting holistic student growth.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

I had to open up the center.
Write lesson plans for all ages.
Break teachers for lunch.
Answer phone calls.
Work at night and on weekends.
Wash laundry.
Take out trash.
Sanitize everything.
Do payroll and set up raises. Print out checks.
Keep track of payment history from parents and do the record keeping.

• Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
• Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
• Maintained clean and polished entryway glass, enhancing professional appearance of center.
• Planned and implemented integrated lessons to meet national standards.
• Engaged with parents, students, and faculty to provide feedback and discuss effective instructional strategies.
• Fostered team collaboration between students through group projects.
• Promoted physical, mental and social development using classroom games and activities.
• Reviewed curriculum and developed alternate lesson presentation methods to enhance student understanding.
• Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Incorporated multiple types of teaching strategies into the classroom.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Supervised learning groups of students in classroom stations.