Mariea Boyland
DeSoto,MO
Summary
Motivated and passionate medical professional dedicated to continuous learning and service, with a strong focus on enhancing processes and streamlining operations within the healthcare community. Committed to contributing to an environment that fosters growth, innovation, and prioritizes exceptional patient care. Detail-oriented with outstanding communication and project management skills, adept at efficiently managing multiple tasks in fast-paced settings. Recognized for a proactive approach in identifying and resolving issues, consistently aiming to optimize processes and support team objectives.
Overview
24
24
years of professional experience
Work History
Partner/Customer Advocate/ Flooring Installer
KB Flooring
Festus, MO
10.2016 - Current
- Served as an invaluable business partner while effectively building and maintaining relationships
- These efforts have resulted in increased business-to-business and business-to-consumer sales both over the phone and in person
- Facilitated all aspects of client attraction and retention including, but not limited to: bidding; consultation; issue resolution; and ensuring overall customer satisfaction
- Responsible for fielding calls, documenting client information and maintaining company files while displaying professionalism and maintaining organized business practices
- Regularly assessed work orders while effectively negotiating with contracting partners based on the level of complexity of each individual job
- These efforts have allowed for increased revenue while ensuring that the quality of work was never compromised
- Prepared and installed flooring while accurately measuring, cutting and maintaining an inventory of materials
- Maintained accuracy and eliminated waist through effective tracking, calculation, documentation and attention to detail
- Regularly fostered a team environment while effectively training, coaching and mentoring apprentices.
Certified Medical Assistant
St. Anthony's Family Medicine
St. Louis, MO
09.2010 - 10.2015
- Serve as a key member of an interdisciplinary healthcare team at a busy family medical practice
- Assisted primary doctor in ensuring optimal patient care and smooth daily office operations
- Regularly demonstrated proficient knowledge of healthcare practices, standards and medical terminology
- Efficiently managed administrative duties including, but not limited to: phone triage; appointment scheduling; patient processing; obtaining personal and health information; billing; insurance verification / troubleshooting; pre-certifications; managed care referrals; prescription refills; HPI; documentation; medical record maintenance; and navigation of ECW and Epic systems
- Responsible for maintaining patient data records for evaluation and health insurance purposes
- Effectively handled emergency situations in a calm, personalized and caring manner while immediately putting patients at ease
- Interactions such as these, in addition to mediating between patients and healthcare providers, resulted in the development of trust and lasting relationships.
Imaging Clerk
St. Anthony's Hospital
St. Louis, MO
12.2001 - 02.2006
- Served as an attentive and precise Imaging Clerk with over four years of experience in producing medical images of the human body; detecting medical issues to assist with diagnosing medical conditions; and updating medical records
- Developed accurate imaging films in a busy outpatient / hospital environment while maintaining a steady hand when operating sensitive imaging machinery
- Working knowledge of several imaging systems, including X-rays, CT scans, MRIs, ultrasounds and mammograms
- Responsible for radiation protection and image receptors in accordance with safety guidelines
- Served as a liaison between radiology technicians, ordering physicians and patients (both in person and through the management of high phone volume)
- Efficiently and accurately created new patient files; transcribed doctors' notes; and recorded patients' medical history, conditions and contact information
- Responsible for the escalation and timely delivery of triage / trauma related images to the ER
- Regularly delivered undesirable results to patients through empathy and transparency - while guiding patients through procedures in order to ensure complete comprehension and comfort
- These efforts resulted in the ability to motivate patients to cooperate in their treatment procedure in order to gain quick recovery.
Education
Certified Medical Assistant -
Anthem College
08.2010
Graduate Equivalency Degree (GED) -
Jefferson College
01.1991
Computer Tech -
NTC Training School
01.1990
Skills
- Customer Focus
- Relationship Building
- Problem Solving
- Critical Thinking
- Interpersonal Skills
- Data Entry
- Medical Scheduling
- Medical Billing
- Patient Care
- Managed Care
- Medication Authorization
- HIPAA
- Triage / Phone Triage
- Record-keeping
- Medical Terminology
- Written Verbal Communication
- Computer Skills
- Prior Authorization
References
- Geoff Rutledge, MD, 02/17/06, 314 799-3440, Mariea Boyland was an employee of mine for several years. She was a good worker, and she had a great rapport with patients. It is, I think, difficult to find a person who can be counted on in the way we could count on Marica. She was rarely sick, almost never missed a day for any reason. Again, the patients really loved her as well, and that is also difficult to find.
- Robert W. Smith, M.D., F.A.C.R., 314 525-4324, This letter is to recommend Maria Boyland for whatever position that she may apply. I have worked with Maria for many years at St. Anthony's Medical Center Department of Radiology. I was Medical Director of the department from 2000-2005. Maria was always appreciated by my fellow radiologists as well as myself. Whenever we were confronted with a difficult situation or problem, she was always able to point out the bright side. She was always able to reach a physician for us whenever we had an urgent or emergent finding about a patient, often when others could not. I don't know how she could do it, but she could. Whenever I needed to cut through red tape, Maria could help.
Timeline
Partner/Customer Advocate/ Flooring Installer
KB Flooring
10.2016 - Current
Certified Medical Assistant
St. Anthony's Family Medicine
09.2010 - 10.2015
Imaging Clerk
St. Anthony's Hospital
12.2001 - 02.2006
Graduate Equivalency Degree (GED) -
Jefferson College
Computer Tech -
NTC Training School
Certified Medical Assistant -
Anthem College