Summary
Overview
Work History
Education
Skills
References
Timeline
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Mariea Boyland

DeSoto,MO

Summary

Motivated and passionate medical professional dedicated to continuous learning and service, with a strong focus on enhancing processes and streamlining operations within the healthcare community. Committed to contributing to an environment that fosters growth, innovation, and prioritizes exceptional patient care. Detail-oriented with outstanding communication and project management skills, adept at efficiently managing multiple tasks in fast-paced settings. Recognized for a proactive approach in identifying and resolving issues, consistently aiming to optimize processes and support team objectives.

Overview

24
24
years of professional experience

Work History

Partner/Customer Advocate/ Flooring Installer

KB Flooring
10.2016 - Current
  • Served as an invaluable business partner while effectively building and maintaining relationships
  • These efforts have resulted in increased business-to-business and business-to-consumer sales both over the phone and in person
  • Facilitated all aspects of client attraction and retention including, but not limited to: bidding; consultation; issue resolution; and ensuring overall customer satisfaction
  • Responsible for fielding calls, documenting client information and maintaining company files while displaying professionalism and maintaining organized business practices
  • Regularly assessed work orders while effectively negotiating with contracting partners based on the level of complexity of each individual job
  • These efforts have allowed for increased revenue while ensuring that the quality of work was never compromised
  • Prepared and installed flooring while accurately measuring, cutting and maintaining an inventory of materials
  • Maintained accuracy and eliminated waist through effective tracking, calculation, documentation and attention to detail
  • Regularly fostered a team environment while effectively training, coaching and mentoring apprentices.

Certified Medical Assistant

St. Anthony's Family Medicine
09.2010 - 10.2015
  • Serve as a key member of an interdisciplinary healthcare team at a busy family medical practice
  • Assisted primary doctor in ensuring optimal patient care and smooth daily office operations
  • Regularly demonstrated proficient knowledge of healthcare practices, standards and medical terminology
  • Efficiently managed administrative duties including, but not limited to: phone triage; appointment scheduling; patient processing; obtaining personal and health information; billing; insurance verification / troubleshooting; pre-certifications; managed care referrals; prescription refills; HPI; documentation; medical record maintenance; and navigation of ECW and Epic systems
  • Responsible for maintaining patient data records for evaluation and health insurance purposes
  • Effectively handled emergency situations in a calm, personalized and caring manner while immediately putting patients at ease
  • Interactions such as these, in addition to mediating between patients and healthcare providers, resulted in the development of trust and lasting relationships.

Imaging Clerk

St. Anthony's Hospital
12.2001 - 02.2006
  • Served as an attentive and precise Imaging Clerk with over four years of experience in producing medical images of the human body; detecting medical issues to assist with diagnosing medical conditions; and updating medical records
  • Developed accurate imaging films in a busy outpatient / hospital environment while maintaining a steady hand when operating sensitive imaging machinery
  • Working knowledge of several imaging systems, including X-rays, CT scans, MRIs, ultrasounds and mammograms
  • Responsible for radiation protection and image receptors in accordance with safety guidelines
  • Served as a liaison between radiology technicians, ordering physicians and patients (both in person and through the management of high phone volume)
  • Efficiently and accurately created new patient files; transcribed doctors' notes; and recorded patients' medical history, conditions and contact information
  • Responsible for the escalation and timely delivery of triage / trauma related images to the ER
  • Regularly delivered undesirable results to patients through empathy and transparency - while guiding patients through procedures in order to ensure complete comprehension and comfort
  • These efforts resulted in the ability to motivate patients to cooperate in their treatment procedure in order to gain quick recovery.

Education

Certified Medical Assistant -

Anthem College
08.2010

Graduate Equivalency Degree (GED) -

Jefferson College
01.1991

Computer Tech -

NTC Training School
01.1990

Skills

  • Customer Focus
  • Relationship Building
  • Problem Solving
  • Critical Thinking
  • Interpersonal Skills
  • Data Entry
  • Medical Scheduling
  • Medical Billing
  • Patient Care
  • Managed Care
  • Medication Authorization
  • HIPAA
  • Triage / Phone Triage
  • Record-keeping
  • Medical Terminology
  • Written Verbal Communication
  • Computer Skills
  • Prior Authorization

References

  • Geoff Rutledge, MD, 02/17/06, 314 799-3440, Mariea Boyland was an employee of mine for several years. She was a good worker, and she had a great rapport with patients. It is, I think, difficult to find a person who can be counted on in the way we could count on Marica. She was rarely sick, almost never missed a day for any reason. Again, the patients really loved her as well, and that is also difficult to find.
  • Robert W. Smith, M.D., F.A.C.R., 314 525-4324, This letter is to recommend Maria Boyland for whatever position that she may apply. I have worked with Maria for many years at St. Anthony's Medical Center Department of Radiology. I was Medical Director of the department from 2000-2005. Maria was always appreciated by my fellow radiologists as well as myself. Whenever we were confronted with a difficult situation or problem, she was always able to point out the bright side. She was always able to reach a physician for us whenever we had an urgent or emergent finding about a patient, often when others could not. I don't know how she could do it, but she could. Whenever I needed to cut through red tape, Maria could help.

Timeline

Partner/Customer Advocate/ Flooring Installer

KB Flooring
10.2016 - Current

Certified Medical Assistant

St. Anthony's Family Medicine
09.2010 - 10.2015

Imaging Clerk

St. Anthony's Hospital
12.2001 - 02.2006

Graduate Equivalency Degree (GED) -

Jefferson College

Computer Tech -

NTC Training School

Certified Medical Assistant -

Anthem College
Mariea Boyland