Mariea Gallashaw
Baytown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Farmers Insurance Company
Woodland Hills , CA
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Personal Lender
Makarios Lending Co
10.2014 - Current
- Developed and maintained relationships with customers.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Customer Service Representative
Andrew Wommack Ministries
05.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Personal Assistant
Mark Gallashaw
07.2016 - 09.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Developed and implemented activities to improve clients' quality of life.
Education
Literature -
Prentiss Senior High School
Prentiss, MS08.1999
Skills
- Complex Problem-Solving
- Customer Experience
- Loan Approval
- Customer Loyalty
- Customer Interaction
- Microsoft Office
Accomplishments
- Achieved starting a personal lending business by gaining the necessary wisdom to start the business with accuracy and efficiency.
Timeline
Customer Service Agent
Farmers Insurance Company
10.2023 - Current
Customer Service Representative
Andrew Wommack Ministries
05.2022 - 09.2023
Personal Assistant
Mark Gallashaw
07.2016 - 09.2021
Personal Lender
Makarios Lending Co
10.2014 - Current
Literature -
Prentiss Senior High School
Similar Profiles
Kailana LeeKailana Lee
LITIGATION LEGAL ASSISTANT DEFENSE PERSONAL INJURY at Farmers Insurance CompanyLITIGATION LEGAL ASSISTANT DEFENSE PERSONAL INJURY at Farmers Insurance Company
Brianna FrazierBrianna Frazier
Insurance Claims Adjuster at Farmers Insurance CompanyInsurance Claims Adjuster at Farmers Insurance Company
Eric PerezEric Perez
Catastrophe Claims Adjuster at Farmers Insurance CompanyCatastrophe Claims Adjuster at Farmers Insurance Company
Jake KellerJake Keller
Protege Agent at Farmers Insurance CompanyProtege Agent at Farmers Insurance Company
Suzanne LumusSuzanne Lumus
Patient Registration Specialist at Family First Emergency RoomPatient Registration Specialist at Family First Emergency Room