Marie A Garcia
Santa Fe,NM
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management.
Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Administrative Assistant
Santa Fe County Community Services Department
Santa Fe , NM
2001.08 - 2022.07
- Worked directly with Division Director and also provided assistance with the other departments as required or needed. Such as Healthcare Assistance Program(HAP)/Indigent Fund; DWI Program; CARE Connection; and Senior Services Department.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained, completed and submitted accurate timesheets to payroll on a timely fashion.
- Maintained vehicle maintenance for department and for Senior Services Department.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Handled confidential and sensitive information with discretion and tact.
- Worked on accounts payable/receivable for Community Services Dept. (CSD) and other departments when needed. Provided accurate spreadsheets and files to submit to the Finance Department for payment on a timely basis.
- Assisted Director in establishing our first Senior Center in Eldorado after acquiring from City of Santa Fe (CSF). Worked with CSF staff to learn proper procedures and policies, paperwork, applications, and other data required by AAA. The following year we opened the remaining 5 centers acquired from the CSF within Santa Fe County. Assisted in the cooking, prepping, delivering of meals to clients until staff were hired. Assisted in submitting accurate monthly paperwork and forms to AAA for continual funding of the program.
- Prepared accurate advertising meeting notices and calendars for the Santa Fe New Mexican, Albuquerque Journal, and County Manager Bulleting Board monthly.
- Assisted Director with the job posting, interviewing, questionnaire for interested applicants. Submitted all paperwork to Human Resources for final approval of applicant(s) chosen.
- Assisted Senior Services with applications for elderly clients to receive Meals on Wheels, transportation, and participate in Senior Programs as per AAA protocol. Maintained HIPPA protocol for clients security.
- Attended monthly specific program meetings, provided packet materials and individual packets for each attendee, dictated and transcribed meeting minutes on a timely basis.
Unit Secretary II (Women Services/L&D/Peds) FT/PD
Christus St. Vincent Hospital
Santa Fe , NM
1987.08 - 2015.08
- Worked Full Time for Women Services from August 1987 - May - 1998 and returned to Per-Diem staff status on Feb 2000 - 2015. As PD I worked on the med surg floors, ER department, Women Services/L & D, and transferred permanently to Peds until resigning in 2016.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Supported office staff and operational requirements with administrative tasks.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Answered telephone calls to offer department information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Provided information for patient admissions and discharges to foster timely processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Processed lab paperwork and requests according to physicians' orders. Faxed or hand delivered all patient medical prescriptions to Pharmacy for staff to have on hand as quickly as possible. We later upgraded and would place all orders in tube and send to pharmacy so that staff could receive patients meds quickly.
- Monitored inventory levels and advised management of need for replenishment.
- Maintained patient confidentiality in line with HIPAA regulations.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information for current patients or for returning patients.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Worked with Maintenance, Bio-Medical, and other department to provide clean rooms, specific patient equipment, heating/cooling of rooms, and transporting patients to/from X-Ray or discharges.
Secretary II/Billing Specialist/Indigent Fund
St. Vincent Hospital
Santa Fe , NM
1983.05 - 1987.08
- Secretary for Maintenance, Bio-Medical, and Boiler Room staff Jan 1984 - Aug 1987
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Maintained daily report documents, memos and invoices.
- Maintained and distributed work orders to Maintenance and Bio Medical staff for preventive maintenance or repairing of hospital equipment and requesting Boiler Room staff to control heating/cooling issues within the hospital
- Medicate Out-Patient Billing Specialist Dec 1983 - Aug 1984
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Filed and updated patient information and medical records.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Assisted co-workers with their claims and continued to learn different billing techniques
- Indigent Fund Clerk - Temporary Position May 1983 - Dec 1983
- Assisted Supervisor with maintaining accurate filing records, making copies of required paperwork for each applicant, providing professional and confidential information regarding all clients. Assisted submitting all required paperwork to the Santa Fe County Indigent Fund Board every month on a timely basis.
- Assisted billing specialist co-workers when required.
Education
High School Diploma -
Santa Fe High School
Santa Fe05.1971
Skills
- Mail Handling
- Travel Coordination
- Information Security
- Meeting Planning
- Clerical Support
- Calendar Management
- Scheduling
- Invoice Processing
- Office Administration
- Bookkeeping
- Filing
- Minute Taking
- Time Management
- Office Equipment Maintenance
- Accounting Skills
- Purchase Orders Organization
- Medical Terminology
- Multi-Line Phone Proficiency
- Database Entry
- Labor Relations
- Excel Spreadsheets
- Medical Billing
- Professional Communication
- Microsoft Outlook
- Filing and Data Archiving
- Workers' Compensation
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Administrative Assistant
Santa Fe County Community Services Department
2001.08 - 2022.07
Unit Secretary II (Women Services/L&D/Peds) FT/PD
Christus St. Vincent Hospital
1987.08 - 2015.08
Secretary II/Billing Specialist/Indigent Fund
St. Vincent Hospital
1983.05 - 1987.08
High School Diploma -
Santa Fe High School
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