Marie A. Stevenson
Hayward,CA
Summary
Seeking a position within an established company in order to provide administrative support; ready to use 10 + years of customer service and clerical experience to benefit the department by increasing productivity and providing quality service to patients and staff. Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations. Caring and helpful Patient Financial Adviser with compassionate approach to providing patient transportation needs. Highly dependable candidate meets deadlines and is highly organized.
Overview
22
22
years of professional experience
Work History
Patient
Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
01.2015 - 08.2020
- Assisting members and non-members with pre-registering for upcoming surgical procedures over phone
- Educating patients about payment options and financial assistance programs
- Updating patient chart
- Reviewing and processing payments and payment plans for upcoming surgical procedures
- Providing cost and benefit information for patients seeking fertility treatment
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Systems administrator
Kaiser Permanente
01.2012 - 01.2015
- Assisting members and non-members with registration and financial assistance
- Educating patients about payment options and financial assistance programs
- Updating patient chart
- Reviewing and processing payments and payment plans for upcoming surgical procedures.
- Providing cost and benefit information for patients seeking fertility treatment., for pharmacy employees with network and connectivity complexity
- Troubleshoot pharmacy equipment over telephone with problem solving abilities to resolve system issues.
- Implemented internet and intranet applications on multiple platforms.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Configured and tested Windows Server operating systems with roles features.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Administered quality customer service to in-house staff and satisfied concerns.
Member Services Representative
Kaiser Permanente RegionalMember Services
01.2007 - 01.2012
- Assisting member and non-members with health plan options, benefits, eligibility status, facility information, and processing direct pay account payments
- Specialized in Kaiser Permanente Insurance Company (KPIC) for PPO, POS, and indemnity health plans.
- Met customer call guidelines for service levels, handle time and productivity
- Followed up with customers about resolved issues to maintain high standards of customer service
- Investigated and resolved customer inquiries and complaints quickly
Pharmacy System Services Analyst
Kaiser Permanente Pharmacy Informatics
01.2001 - 01.2007
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Department Clerk
Kaiser Permanente Pharmacy Informatics
01.1999 - 01.2001
- Execute system applications on Kaiser’s foundation system utilizing TSO and pharmacy computer applications such as PIMS and ISOS
- Created and produced reports in MS Excel, and MS Word to maintain attendance records, time cards, employee expense account, orders, and other data for Pharmacy Informatics personnel and upper management.
Education
Certification - Microsoft Office Suites
Stockton School For Adults
Stockton, CAMedical Assisting
Andon College
Stockton, CA06.1996
Skills
- Microsoft Office Suites
- Stockton School for Adults 2012
- Programs: Mainframe/Foundation Systems, HP Chats, CSIR, Lotus Notes, CARS, PIMS, kporg
- Typing/Data entry: 45 wpm/6000 key strokes
- Personal Attributes
- Ability to multitask in fast-paced environment
- Ability to answer multi-line phones
- Excellent customer service skills
- Excellent analytical skills
- Self-motivator
- Knowledgeable
- Trustworthy
- Resourceful
- Team player
- Punctual
Timeline
Patient
Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
01.2015 - 08.2020
Systems administrator
Kaiser Permanente
01.2012 - 01.2015
Member Services Representative
Kaiser Permanente RegionalMember Services
01.2007 - 01.2012
Pharmacy System Services Analyst
Kaiser Permanente Pharmacy Informatics
01.2001 - 01.2007
Department Clerk
Kaiser Permanente Pharmacy Informatics
01.1999 - 01.2001
Certification - Microsoft Office Suites
Stockton School For Adults
Medical Assisting
Andon College
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