Mariea Wilson
Spring Hill,TN
Summary
Adept at driving sales and exceeding goals, I leveraged upselling and retail merchandising expertise at Havertys Furniture to significantly enhance customer satisfaction and revenue. With a talent for excellent communication and a track record of developing strong client relationships, I consistently outperform sales targets while maintaining high standards of service.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Sales Associate
Boars Head
Franklin, TN
03.2024 - 07.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
Sales Assistant
Bath & Body Works
Franklin, TN
01.2024 - 03.2024
- Replenished merchandise on shelves as needed throughout the day.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Ensured compliance with company policies and procedures at all times.
- Informed customers about current promotions and discounts.
Sales Consultant
Havertys Furniture
Franklin, TN
11.2010 - 11.2012
- Ensured customer satisfaction by providing follow-up support after purchases.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Provided detailed product information to customers, including features, prices, and availability.
- Collaborated with marketing team to design promotional materials for campaigns.
- Analyzed customer needs and identified solutions to meet their requirements.
- Created customized presentations for potential customers based on their requirements.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Established long-term relationships with key contacts at client companies.
- Advised customers on best practices when using company products or services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
- Addressed customer questions and concerns regarding products and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Priced out products for customers and drew up sales paperwork.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Listened to customer needs to identify and recommend best products and services.
Hospice Caregiver
Caring Angels
Nashville, TN
11.2006 - 11.2008
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Performed light housekeeping duties such as changing bed linens, vacuuming carpets, and cleaning bathrooms as needed by the patient or family member.
- Promoted a positive environment that was conducive to healing and recovery.
- Provided emotional support for patients and their families during difficult times.
- Provided companionship, emotional support, and comfort to patients and families.
- Moved patients carefully into different positions to promote better body alignment and comfort.
- Helped patients maintain dignity during difficult times.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Patient Transporter
Southern Hills Hospital & Medical Center
Antioch, TN
10.2003 - 11.2006
- Collected patient information from nursing staff prior to transport.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Greeted and assisted patients in wheelchairs to their appointments.
- Educated patients on safe transfer techniques while preparing them for transport.
- Maintained cleanliness of transport vehicles and equipment.
- Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
Cashier
Walgreens
Antioch, TN
06.1999 - 09.2000
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
Sales Consultant
Art Van
Flint, MI
05.1996 - 07.1997
- Ensured customer satisfaction by providing follow-up support after purchases.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated leads through cold calling, networking, and referrals.
- Analyzed customer needs and identified solutions to meet their requirements.
- Developed and maintained relationships with clients to increase sales revenue.
Assistant Manager, Cosmetic's, Color Analysist
Jc penny
Flint, MI
01.1977 - 03.1992
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided technical advice and guidance on color-related issues.
- Conducted training sessions on proper techniques for measuring and analyzing colors accurately.
- Developed and implemented procedures for accurate color matching.
- Performed detailed measurements of colors for quality control purposes.
- Determined appropriate corrective action measures when deviations from expected results occur during the course of a project.
- Created reports summarizing color analysis results.
- Evaluated new technologies related to color measurement, analysis, and standards development.
- Participated in customer meetings regarding color-related topics such as product design, production processes, and quality assurance methods.
Education
High School Diploma -
Grand Blanc High School
Grand Blanc, MI06-1966
Some College (No Degree) - Sociology
Charles Stewart Mott Community College
Flint, MISkills
- Upselling
- Retail loss prevention
- Promotional support
- Retail merchandising expertise
- Merchandise display
- Sales forecasting
- Excellent communication skills
- Product demonstrations
- Multi-tasking strength
- Store opening and closing
- Money handling
- Exceeds sales goals
Certification
- Certified in Color Analyze
Timeline
Sales Associate
Boars Head
03.2024 - 07.2024
Sales Assistant
Bath & Body Works
01.2024 - 03.2024
Sales Consultant
Havertys Furniture
11.2010 - 11.2012
Hospice Caregiver
Caring Angels
11.2006 - 11.2008
Patient Transporter
Southern Hills Hospital & Medical Center
10.2003 - 11.2006
Cashier
Walgreens
06.1999 - 09.2000
Sales Consultant
Art Van
05.1996 - 07.1997
Assistant Manager, Cosmetic's, Color Analysist
Jc penny
01.1977 - 03.1992
- Certified in Color Analyze
High School Diploma -
Grand Blanc High School
Some College (No Degree) - Sociology
Charles Stewart Mott Community College
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