Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cashier
Fuddruckers Restaurant
04.2017 - 01.2018
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Greeted customers entering store and responded promptly to customer needs.
Assisted customers with returns, refunds and resolving transaction issues.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Taco Bell Restaurant
04.2018 - 05.2018
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at the beginning and end of the shifts to maintain accuracy.
Worked closely with shift manager to solve problems and handle customer concerns.
Shift Leader
Fuddruckers Restaurants
06.2018 - 01.2023
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Developed effective improvement plans in alignment with goals and specifications.
Helped meet changing demands by recommending improvements to business systems or procedures.
Evaluated customer needs and feedback to drive product and service improvements.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Conducted performance reviews and provided staff with feedback and guidance.
Fulfillment Associate
Amazon
10.2020 - Current
Selected and filled orders from stock to fulfill customer requirements.
Followed procedures at all times for personal and team safety.
Communicated with other departments to facilitate fulfillment activities and address issues.
Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
Picked and packed order items.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Followed orders precisely for correct items, sizes and quantities.
Stocked shelves, racks and cases with new or transferred merchandise.
Monitored tasks and staff assignments to deliver projects on-time.
Certified Law Enforcement Officer/Police Officer at Kansas City Kansas Police DepartmentCertified Law Enforcement Officer/Police Officer at Kansas City Kansas Police Department