Marie Ange Kouacou

- Keep passengers safe by ensuring that everyone follows security and safety regulations.

- Conduct preflight inspections of emergency equipments.

- Assist passengers during medical emergency by providing first aid care emergency.

- Participate in preflight briefings with pilots to discuss cabin conditions and flight details.

- Sell and Serve beverages and meals, if available.

- Make 3-6 announcements per flight to passengers per flight to inform of flight status weather and safety information.

- Created efficient work schedules for 45 employees to maintain deadlines and fully staff shifts.

- Developed and maintained a filing system to keep track of employees attendance and performance.

- Recommended changes to policies and procedures to maximize team efficiency and productivity.

- Managed records and documentation for payroll, inventory control and overflow.

- Maintained accurate Inventory, working with purchasing department and logistics for resupply.

- Created various documents in World, Excel and PowerPoint.

- Trained new employees and delegated daily tasks and responsibilities.

- Enforced companies policies and regulations with employees.

- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.

- Maintained clean and well-organized production areas to avoid violations.

- Attended mandated meetings with internals and externals companies such as: Airlines, Transportation Security Agency, Custom Border Police, MWAA administration, MWAA operations.

- Supported and organized special activities such as opening of newly constructed building, airport exhibition, luncheons and special tours.

- Actively listened to customers, handled concerns quickly and escalated majors issues to supervisors.

- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

- Handled day to day running of +5000 passengers' departures and arrivals throughout the airport, ensuring high levels of productivity and progression.

- Developed team communications.

- Adhered and enforced to the airport security procedure.

- Operated computers and specials equipment such as Automated Passport Control, Mobile Passport Control.