Marie Ann Grenier
Ellsworth,ME
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
48
48
years of professional experience
Work History
Workforce Representative
United Healthcare
11.2019 - 12.2019
- Review and updating of database
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
HEDIS Review Nurse
Cigna Insurance Company
01.2014 - 02.2015
- Measuring performance on important dimensions of pediatric care and service
- Improved HEDIS performance by conducting thorough medical record reviews and data extraction.
- Enhanced accuracy of HEDIS reporting through meticulous documentation and validation of collected data.
- Assisted in achieving compliance with NCQA standards by identifying areas for improvement in healthcare delivery.
- Collaborated with healthcare providers to ensure timely submission of required documentation for HEDIS review.
Private Practice
River Road Pediatrics
03.2004 - 07.2014
Assisted Orthopedic Surgeons
New Hampshire Spine Institute
01.2003 - 08.2003
- Assisted Orthopedic surgeons in minor procedures
- Trained in splinting techniques and applying and removal of casting materials
- Coordianted patient offices visits with appropriate diagnostic films from affiliated hospitals
- Improved patient outcomes by employing advanced surgical techniques and evidence-based practices in orthopedic procedures.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for complex orthopedic cases.
- Reduced recovery times for patients by implementing innovative post-surgical care plans and closely monitoring progress.
- Enhanced department efficiency by streamlining surgical processes, optimizing schedules, and effectively managing resources.
Nurse Practitioner
Dartmouth Hitchcock Family Practice
07.1997 - 01.2003
- Improved patient outcomes by developing and implementing individualized care plans.
- Enhanced patient satisfaction through effective communication and compassionate care.
Pediatric Nurse Practitioner
Belchertown Wellness Center
05.1986 - 10.1996
- Efficiency in phlebotomy assisting physicians and laboratory and patience care
- Improved outcomes by providing comprehensive care and collaborating with multidisciplinary healthcare teams.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to concerns.
- Streamlined clinic processes for increased efficiency, resulting in improved time management and patient flow.
- Conducted thorough assessments and developed individualized care plans to address specific health needs of pediatric patients.
Office Administrative Assistant
Belchertown Community Health Center
09.1980 - 05.1986
- Coordinated office operations for pediatricians internists,
- Performed appointment, filing, patient care duties
- Assisted in phone triage, typing and dictation
- handled billing inventory, and supply requisitions
- Streamlined office processes by implementing efficient filing and organizational systems.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
Pediatric ICU/Adult ICU
Baystate Medical Center
05.1972 - 09.1980
- Pediatric ICU/Adult ICU
- Assisted patients in respirators
- Supervised children in the nursery on both toddler and children units
- Burn unit, telemetry, and worked on code team
- Enhanced patient care by developing and implementing specialized treatment plans for critically ill pediatric patients.
- Collaborated with multidisciplinary teams to provide comprehensive care for complex medical cases in the Pediatric ICU.
- Reduced recovery time by closely monitoring vital signs and adjusting treatments accordingly.
- Facilitated seamless transitions between hospital units by coordinating with other healthcare professionals during patient transfers.
Education
Associate of Science - Practical Nursing
Holyoke Community College
Holyoke, MA05.1972
Associate of Science -
Trade School of Practical Nursing
Springfield, MA05.1972
Skills
- Former member of the committee for retirement community
- Former member of the employee assistance at Mary Lane Hospital, Ware, MA
- Former member of Board of Directors for Council on Aging
- Former member of Baystate medical Center Clinical Staff Committee, Springfield,MA
- aperwork Processing
- Records Management
- Needs analysis
Timeline
Workforce Representative
United Healthcare
11.2019 - 12.2019
HEDIS Review Nurse
Cigna Insurance Company
01.2014 - 02.2015
Private Practice
River Road Pediatrics
03.2004 - 07.2014
Assisted Orthopedic Surgeons
New Hampshire Spine Institute
01.2003 - 08.2003
Nurse Practitioner
Dartmouth Hitchcock Family Practice
07.1997 - 01.2003
Pediatric Nurse Practitioner
Belchertown Wellness Center
05.1986 - 10.1996
Office Administrative Assistant
Belchertown Community Health Center
09.1980 - 05.1986
Pediatric ICU/Adult ICU
Baystate Medical Center
05.1972 - 09.1980
Associate of Science - Practical Nursing
Holyoke Community College
Associate of Science -
Trade School of Practical Nursing