Marie Ann Vaughn
Basom
Summary
Dynamic Construction Planner at National Grid with a proven track record in resource management and strategic scheduling. Adept at fostering collaboration and enhancing operational efficiency, I leverage strong interpersonal communication and Microsoft Office proficiency to drive project success and stakeholder alignment. Committed to continuous improvement and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Construction Planner
National Grid
Buffalo
03.2024 - Current
- Develop and maintain daily and weekly schedules for the New York Western Division Substation field workforce.
- Collaborate with resource planning to monitor resource levels, capacity forecasts, productivity, and project plan progress to make informed resource recommendations.
- Facilitate weekly scheduling meetings with substation operations to ensure alignment among stakeholders.
- Implement best practices in resource management to ensure compliance with National Grid, union policies, and regulatory standards for all work and safety protocols.
- Prioritize and monitor work progress.
- Foster and maintain strong working relationships with both internal stakeholders.
- Exhibit a high level of personal initiative and ability to interact with stakeholders to solve problems in a positive and collaborative manner.
- Promote a culture of efficiency, teamwork, collaboration, and efficient resource utilization across the department and support groups.
Emergency Services Dispatcher
GENESEE CO. SHERIFF DEPT
Batavia
09.2019 - Current
- Responsible for monitoring, dispatching and coordinating a variety of emergency services including fire, rescue and ambulance, law enforcement and emergency management.
- Maintain radio communications with road patrol officers and fire departments while simultaneously monitoring numerous telephone systems, alarm systems and radio frequencies.
- Exercise sound independent judgement in prioritizing calls and dispatching appropriate emergency services to situations which may involve danger to life and/or damage to property as quickly as possible.
Office Technician B
NATIONAL GRID
Batavia
01.2023 - 02.2024
- Perform administrative support activities associated with tasks and responsibilities of the assigned department.
- Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms and orders.
- Prepare time, milage and reimbursement reports.
- Receive and dispatch information and orders in person and by telephone and radio.
Administrative Assistant
UPS-SPS
Cheektowaga
07.2018 - 08.2019
- Responsible for all activities associated with freight delivery and pick-up to ensure on time delivery to customer request.
- Internal and external customer communication including dispatch coordination, vendor management and major account scheduling.
- Complete all administrative tasks such as bill of lading, brokerage billing packets, UPS package processing and data entry.
- Ensure customer focus and satisfaction through management of major accounts.
Customer Service Manager
PAVILION GIFT COMPANY
Bergen
05.2016 - 07.2018
- Managed a customer service team of 2-3. Daily responsibilities included staffing, preparing work schedules, setting priority and assigning specific duties to meet department deadlines and goals.
- Customer point of contact for all functions from order entry through shipment including all administrative account management tasks and customer satisfaction.
- Analyzed internal processes, recommend and then executed procedural and policy changes to improve operations with a focus on continuous development and training as well as overall customer satisfaction.
- Utilized voice of the customer to drive internal product improvement and cost savings opportunities related to packaging, shipping, service and billing methods. Updated procedures to ensure improvements were sustained.
- Took on roles of increasing responsibility including customer correspondence and escalation.
Branch Service Manager
HSBC BANK
Cheektowaga
05.2010 - 12.2011
- Responsible for ensuring branch compliance in all aspects of day to day operations while maintaining a rating of 'excellent' on all audits.
- Established and maintained relationships with customers (individual and business) including customer satisfaction, recruitment and escalation.
- Prepared financial and regulatory reports as required.
- Managed a team of 8-10. Responsible for employee training on compliance related topics, policies and procedures.
- Served as a confidential point of contact for employees to communicate with management, seek clarification on issues and report irregularities.
- Participated in all hiring and termination decisions with the branch.
Customer Service Representative Trainer
HSBC BANK
Cheektowaga
12.2007 - 05.2010
- Responsible for all aspects related to training Customer Service Representatives for a geographically dispersed training base and did so effectively and efficiently.
- Collaborated with upper management to set training schedules for new hires.
- Prepared and communicated monthly performance summaries.
- Mentored fellow trainers within the Customer Service Representative training program.
Senior Customer Service Representative
HSBC BANK
Cheektowaga
11.1999 - 12.2007
- Built and maintained relationships with clients by providing outstanding customer services.
- Balanced currency, coin, and checks in cash drawers at ends of shifts, and accurately calculated daily transactions.
- Performed clerical tasks such as typing, filing, copying and answering incoming calls.
Education
Bachelor of Science - Energy Management
Bismarck State College
Bismarck, ND05-2026
Associate of Science - Electric Power Technology
Bismarck State College
Bismarck, ND05-2025
Associates Degree - Teacher Education
Genesee Community College
Batavia, New York05.2024
Associates Degree - Business Administration
Genesee Community College
Batavia, New York05.2006
Skills
- Results driven
- Client oriented
- Strong interpersonal communication
- Strong organizational skills
- Self-managed execution
- Collaborative teamwork
- Strategic management
- Personnel coordination
- Training and development
- Customer feedback integration
- Fast-paced adaptability
- Proficient in Microsoft Office
- Talent evaluation
- Coordination with Human Resources
- Effective Communication
- Emergency response
References
References available upon request.
Timeline
Construction Planner
National Grid
03.2024 - Current
Office Technician B
NATIONAL GRID
01.2023 - 02.2024
Emergency Services Dispatcher
GENESEE CO. SHERIFF DEPT
09.2019 - Current
Administrative Assistant
UPS-SPS
07.2018 - 08.2019
Customer Service Manager
PAVILION GIFT COMPANY
05.2016 - 07.2018
Branch Service Manager
HSBC BANK
05.2010 - 12.2011
Customer Service Representative Trainer
HSBC BANK
12.2007 - 05.2010
Senior Customer Service Representative
HSBC BANK
11.1999 - 12.2007
Bachelor of Science - Energy Management
Bismarck State College
Associate of Science - Electric Power Technology
Bismarck State College
Associates Degree - Teacher Education
Genesee Community College
Associates Degree - Business Administration
Genesee Community College
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