MARIE A. DAVIS
Germantown
Summary
Experienced director adept at overseeing all aspects of production. Utilizes strong project management and decision-making skills to lead teams in delivering high-quality results within tight deadlines. Identifies and implements process improvements to optimize efficiency and drive cost savings. Proven track record of driving revenue growth through strategic planning and effective execution.
Overview
27
27
years of professional experience
Work History
Executive Director of Administration and The Executive Director for the Mid-County Hub Program
Harvest Intercontinental Church
Olney, United States
05.2020 - Current
- Works closely with organizational leadership and board of directors to strategically affect the operational direction
- Collaborates with department directors to organize operations and achieve demanding schedule targets
- Delegates assignments based on plans, project needs, and knowledge of individual team members
- Hires and directs teams to achieve daily and long-term operations and business goals
- Monitors office workflow and administrative processes to keep operations running smoothly
- Manages daily operations to foster increased productivity
- Provides documentation of processes to comply with regulations and company policies
- Establishes performance goals for each department and provides feedback on methods for reaching those milestones
- Develops impactful and strategic partnerships with clients to drive business development
- Analyzes business needs while soliciting customer feedback for process improvements
- Trains and manages a team of developers and discusses issues to provide resolution and apply best practices
- Focuses teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning
- Assists with creating a marketing strategy and advertising initiatives to promote the company to community members
- Creates annual budget and develops comprehensive plan to accomplish company objectives while staying within budget
- Directs staff and manages annual capital budget
- Assesses final products to check quality and consistency with creative vision
- Makes recommendations for changes in the funding process and policies based on data and judgment
- Assists company executives during decision-making by compiling daily reports to suggest corrective action
- Mitigates costs while collaborating with vendors to manage inventory items
- Tasks to turn around low-growth operations by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy
- Leverages marketplace trends to create solutions and refine business strategies
- Assists leadership with start-up launch to achieve a 10% increase in revenue by applying to available grants in the state
- Manages teams to guarantee a successful supply chain pipeline for markets
- Optimizes operational processes by developing a company-wide analytics tool to address client-specific metrics
Executive Assistant of Operations
Harvest Intercontinental Church
Olney, United States
01.2020 - 05.2020
- Drafted and reviewed Standard Operating Procedures (SOPs)
- Oversaw church staff operations
- Managed weekly staff meetings
- Guided and improved interactions between the senior pastor, elders, deacons, pastors, and other staff members
- Managed quality assurance
- Reviewed, created, and implemented policies and procedures to ensure the effective operation of the church
- Worked with the board and the staff to ensure that the mission and the vision are fulfilled through programs, strategic planning, and community outreach
- Engaged in fundraising and developed other revenues
- Oversaw staff personal development and performance evaluation
- Provided and distributed the weekly newsletter
Children Ministry Director
Harvest Intercontinental Church
Germantown, MD
06.2018 - 01.2020
- Updated and maintained Standard Operating Procedures for the Children Ministry
- Provided and distributed the weekly newsletter to parents and staff members
- Implemented a children's program on Fridays
- Organized and oversaw the Parent-Teacher Organization (PTO)
- Provided weekly reports reflecting updated processes, attendance, and other administrative issues
- Created a safe, positive, nurturing, and age-appropriate learning environment for every child
- Made recommendation to Senior Pastor of the process improvement plan
- Performed other related duties and responsibilities as assigned by the Senior Pastor
- Recruited and trained volunteers and staff in caring for children and facility procedures
- Created and maintained a safe and nurturing environment for children
- Evaluated and introduced children's age-appropriate materials and contoured them to lesson plans
- Supervised children from ages six months to eleven years
- Worked with directors and board members to develop children's lesson plans and special events
- Adhered to security processes and sign-in and sign-out procedures for children, parents, and visitors
- Vetted volunteers and interested parties for criminal history or issues risking children
- Conducted safety and wellness inspections of facilities and sanitized toys and surfaces
- Offered individual attention to children dealing with learning, emotional, or home problems
- Delivered constructive feedback on children to parents and guardians and informed them of any disciplinary issues
- Monitored a class of 20 children for 4 hours daily
- Identified and recruited potential volunteer workers
- Prepared, coordinated, and distributed information about the yearly schedule of activities and classes
- Trained and supervised religious education instructional staff
- Hired, mentored, and supervised instructors and volunteer staff to accomplish program goals
- Always kept program children safe and secure with proactive monitoring strategies
- Analyzed revenue and program cost data to determine budget priorities
- Sourced, modified, and prepared class curricula and targeted lesson plans based on subject matter requirements
- Directed pre-school, toddler, and infant services to provide comprehensive family support
- Adapted classroom plans to support the needs of children with special learning requirements
Assistant Manager
Lash Group, An Amerisource Bergen Company
Rockville, MD
07.2005 - 06.2018
- Developed yearly programs and staff development
- Revised policies and procedures in accordance with changes in local, state, and federal laws and regulations
- Evaluated workload capacity of staff to determine full-time employment requirements and make recommendations to the manager and senior management
- Maintained and established performance standards
- Provided guidance, coordination, and supervision of staff in the reimbursement, data collection, and reporting of program activities
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses
- Incorporated evidence-based care into the practice environment to ensure high-quality care for patients and their families
- Monitored competitor activity, legislative and regulatory initiatives, and agency concerns and contracts and developed strategies to respond
- Resolved problems promptly to elevate customer approval
- Handled cash accurately and prepared deposits
- Motivated, trained, and disciplined employees to maximize performance
- Managed team schedule with an eye for coverage needs and individual strengths
- Enforced quality assurance protocols to deliver ideal customer experiences
- Mentored and motivated team members to achieve challenging business goals
- Taught staff strategies for completing work and smoothly carrying out senior management directives
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Cultivated performance-based culture based on individual accountability, goal attainment, and team achievement
Reimbursement Case Manager
Lash Group, An Amerisource Bergen Company
Rockville, MD
07.2008 - 09.2009
- Conducted insurance verifications and identified clinical requirements before initiation of nursing services for patient therapy
- Researched contracts and conducted pricing agreements with payer case managers
- Identified potential financial risks for patients' coverage
- Managed nationwide caseloads with various insurance carriers, including Medicaid, Medicare, and Tricare
- Conducted reimbursement activities for complex therapies
- Developed payer intelligence as per regional trends
- Furnished insurer with information to approve payment for hospitalization and worked to prevent insurance claim denials
- Assessed patient health insurance plans and worked with insurers and providers to deliver the best care with the least financial burden
- Reviewed caseload of 80 patients for the length of stay, care, and services to perform outcomes monitoring and variance analysis
- Liaised with nurses to mitigate patient discharge delays by coordinating tests, therapy, and other treatments
Team Leader/Program Analyst
Lash Group, An Amerisource Bergen Company
Rockville, MD
05.2007 - 07.2008
- Provided comprehensive resources to patients, physicians, other health care professionals, payers, manufacturer representatives
- Provided distribution services including but not limited to the following: wholesale and retail distribution, processing product replacement requests, and general processing product and supported service inquiries
- Coordinated and processed all communication received from the manufacturer, patients, physicians, payers, other health care professionals, etc
- Assisted management with staff training and education and provided feedback regarding team performance
- Monitored calls for a high-volume call center
- Provided quality assurance (QA) for inbound and outbound calls
- Assisted manager with the daily operations of the program
Program Specialist
Lash Group, An Amerisource Bergen Company
Rockville, MD
07.2005 - 05.2007
- Performed benefit investigations for coverage of pharmaceutical drug
- Managed inbound and outbound phone calls from patients and health care providers
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours, night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Maintained energy and enthusiasm in a fast-paced environment
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Offered friendly and efficient customer service and handled challenging situations efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving at work on time
- Served customers and followed outlined steps of service
- Identified issues, analyzed information, and provided solutions to problems
- Resolved problems, improved operations, and provided exceptional service
- Improved operations through consistent hard work and dedication
- Exceeded goals through effective task prioritization and excellent work ethic
- Participated in team-building activities to enhance working relationships
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
Patient Care Technician
Shady Grove Adventist Hospital
Rockville, MD
01.2004 - 07.2006
- Provided inbound and outbound customer and telephone management services
- Checked patients' vital signs including blood sugar level (Accu-Check)
- Managed patients' intake and output records
- Assisted patients with activity of daily living
- Assisted patients with mobility setting staff payers
- Assisted with some medical procedures
- Answered calls for help and observed changes in a patient's condition or behavior
Administrative Assistant
Bethel University of Biblical Studies
Silver Spring, MS
01.2004 - 10.2004
- Scheduled semesters for students
- Ordered students books
- Maintained accounting software, billing, and student records
Program Coordinator
National Corporation Africa - Fadoul Technibois
Ouagadougou, Burkina Faso
01.1998 - 01.1999
- Performed inquiries and reports
- Multi-Processed payable documents and PO-related payables and payments
- Maintained data files and system control information
- Controlled the receivables of building and road work materials from suppliers
- Provided ongoing direction and leadership for program operations
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Organized and managed program development from conception through successful execution
- Designed program implementation and maintenance plan
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ11.2015
Bachelor of Science - Business Management
University of the District of Columbia
Washington, DC11.2005
Associate degree - Office Administration
University of the District of Columbia
Washington, DC11.2002
Skills
- Database Management
- Microsoft Tools
- Google Suites
- Project Management
- Adobe Creative Suite
- Canva
- Records Organization and Management
- Research Information Sourcing
- Budget Management
- Network Management
- Management Training
- Human Resources Oversight
- Staff Development
- Originality and Creativity
- Strategic Planning
- Organizational Development
- Program Optimization
- Board Reporting
- Hiring and Retention
- Policy Development and Enforcement
- Business Leadership
- Crisis Management
- Department Oversight
- Staff Meetings
- Performance Monitoring and Evaluation
- Production Processes
- Focus and Follow-Through
- Administrative Management
- Issue Resolution
- Employee Recognition
- Fundraising Events
- Staff Reviews
- Training Methods
- Optimizing Training Effectiveness
- Business Growth Initiatives
- Market and Competitor Research
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Budgeting and financial management
- Staff management
- Relationship building
- Public speaking
- Program leadership
- Innovation and creativity
- Leadership development
- Business management
- Compliance and regulations
- Financial management
- Stakeholder relations
- Government relations
- Operational planning
- Fundraising
- Business development
- Consulting
- Partnership development
- Crisis management
- Business administration
- Vendor relations
- Client services
- Team bonding
- Report compilation
- Program monitoring
- Negotiation
- Quality control
- Case management
- Training methods
- Business planning
- Performance feedback
- Contract management
- Team leadership, training, and development
- Board relations
- Growth management
- Budget reporting
- Policy formulation
- Talent management and staffing
- Coaching and counseling
- Goal setting
- Analytical and critical thinker
- Strategic business planning
- Executive leadership
- Relationship and team building
- Budget planning
- Leadership and people development
- Innovative and visionary
- Policies and procedures
- Employee motivation and performance
- Contract negotiation
- Management team leadership
- Process improvements
- Planning and coordination
- Approachable leader
- Process improvement
- Effective communicator and public speaker
- MIssion and vision
- People and culture
- Operations oversight
- Change management
- Board reporting
- Industry expertise
- Profit and loss management
- Stakeholder management
- Transformative leadership
- Annual planning
- Employee coaching
- Results orientation
- Client relationship building
- Program administration
- Community outreach
- Revenue growth
- Policy development
Accomplishments
- Published Author of a manual 'Effective Church Administration - The five Ws Approach.'
- Executive Leadership Certificate awarded 04/04/22
- Enhancing Your Productivity awarded 04/22
- Used Microsoft Excel to develop inventory tracking spreadsheets and project management tools.
- Supervised team of 48 staff members.
- Achieved a high ROI by completing an audit with accuracy and efficiency.
- Notary public valid till 05/25.
Personal Information
Title: Executive Director of Administration & Executive Director of the Mid-County Hub Program
Additionalaccomplishments
- GOLD MEDALIST IN HEPTATHLON AT THE JUNIOR AFRICAN CHAMPIONSHIP IN 1996 IN CAIRO, ALGERIA
- CAPTAIN OF THE VOLLEYBALL TEAM AT THE UNIVERSITY OF THE DISTRICT OF COLUMBIA FROM 1999 TO 2002
- EMPLOYEE OF THE MONTH IN 2008 AT LASH GROUP, AN AMERISOURCEBERGEN COMPANY
- HEADED THE VOLLEYBALL PROGRAM AT SENECA VALLEY HIGH FOR 4 YEARS FROM 2018 TO 2022
Timeline
Executive Director of Administration and The Executive Director for the Mid-County Hub Program
Harvest Intercontinental Church
05.2020 - Current
Executive Assistant of Operations
Harvest Intercontinental Church
01.2020 - 05.2020
Children Ministry Director
Harvest Intercontinental Church
06.2018 - 01.2020
Reimbursement Case Manager
Lash Group, An Amerisource Bergen Company
07.2008 - 09.2009
Team Leader/Program Analyst
Lash Group, An Amerisource Bergen Company
05.2007 - 07.2008
Assistant Manager
Lash Group, An Amerisource Bergen Company
07.2005 - 06.2018
Program Specialist
Lash Group, An Amerisource Bergen Company
07.2005 - 05.2007
Patient Care Technician
Shady Grove Adventist Hospital
01.2004 - 07.2006
Administrative Assistant
Bethel University of Biblical Studies
01.2004 - 10.2004
Program Coordinator
National Corporation Africa - Fadoul Technibois
01.1998 - 01.1999
Bachelor of Science - Business Management
University of the District of Columbia
Associate degree - Office Administration
University of the District of Columbia
Master of Science - Health Administration
University of Phoenix